DOUGLAS OLMEDO
Santa Monica,CA
Summary
Successful customer service with 4+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 3 years.
Overview
7
7
years of professional experience
Work History
Senior Medical Office Representative
Saint John's Health Center
11.2023 - Current
- Streamlined office workflow for increased efficiency through proper filing of medical records and documentation.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and check-in procedures.
- Improved accuracy in insurance verification, resulting in reduced claims denials and faster reimbursements.
- Assisted physicians with timely completion of paperwork, allowing them to focus on providing quality patient care.
ADMINISTRATIVE ASSISTANT 2
UCLA Health Rheumatology
04.2023 - 09.2023
- Greet incoming patients professionally and provide friendly, knowledgeable assistance
- Answer and process Call Center phone lines
- Front desk patient check-in and discharge
- Patient scheduling
- Verify insurance benefits
- Collect co-Payments/Co-Insurance and issued appropriate receipts during check-in
- Scan and document new patient information in electronic health records
- EPIC user
- Distribute medical records and faxes for providers
- Adhered to strict HIPAA guidelines to protect patient privacy
- Organize and maintain files and databases
- Manage physicians calendars.
ADMINISTRATIVE ASSISTANT OFFICE
Clinica Medica San Felipe
09.2020 - 10.2023
- Maintain patient databases and update information in alignment with HIPAA protocols
- Document patient information, case histories, and insurance details to facilitate smooth appointments and payment processing
- Greet patients as they arrive for appointments, collect patient information, and schedule appointments
- Provide authorizations for patients to see specialist
- Order prescription refills on behalf of existing office patients
- Handle office inventory by ordering new supplies and schedule equipment services and repairs
- Handle laboratory test and scan results in EMR for provider review.
CUSTOMER SERVICE ASSISTANT
Pier 1 Imports
10.2019 - 03.2020
- Meet sales goals/expectations
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
CUSTOMER SERVICE ASSISTANT
H-E-B Supermarket
02.2017 - 08.2019
- Communicated supply needs to Front End Manager
- Monitored customers for signs of security concerns and escalated issues to management
- Greeted customers and helped with product questions, selections, and purchases
- Implemented procedures to track and prevent loss
- Coordinate and Facilitate Emergency Procedures.
Education
No Degree - General Studies
Lone Star College System
Spring, TXHigh School Diploma -
SANTA MONICA HIGH SCHOOL
Santa Monica, CA06.2016
Skills
- Both Window and Mac Operating Systems
- All Microsoft Office Programs
- Web-Based Communication Systems such as Outlook and Gmail
- All Google Programs Including Docs and Calendars
- EPIC User
- Multi-line phone systems
- Patient care and confidentiality
- Proficiency in medical management systems
- Data Entry
- Accurate Appointment Scheduling
- Client Needs Assessment
- Excellent written and oral communication
- Spanish speaking
- Medical billing and coding
- Insurance Billing Procedures
- Healthcare Coding
- Understanding of Medical Ethics
- Insurance Knowledge
- Medical Records Management
- Cultural Awareness
- Understanding of medical terminology
- Multitasking Abilities
Timeline
Senior Medical Office Representative
Saint John's Health Center
11.2023 - Current
ADMINISTRATIVE ASSISTANT 2
UCLA Health Rheumatology
04.2023 - 09.2023
ADMINISTRATIVE ASSISTANT OFFICE
Clinica Medica San Felipe
09.2020 - 10.2023
CUSTOMER SERVICE ASSISTANT
Pier 1 Imports
10.2019 - 03.2020
CUSTOMER SERVICE ASSISTANT
H-E-B Supermarket
02.2017 - 08.2019
No Degree - General Studies
Lone Star College System
High School Diploma -
SANTA MONICA HIGH SCHOOL