Open To Work
Donna Beller
Spring Hill,FL
Work Preference
Summary
Dedicated Medical Administrative Professional with expertise in enhancing office operations and managing patient and staff needs. Achieved improved office efficiency and patient satisfaction through effective electronic recordkeeping and insurance documentation. Demonstrated strong communication skills while managing patient registration, scheduling appointments, and conducting insurance verifications in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Senior Medical Office Representative
BayCare Medical Group-Cardiology
New Port Richey, Florida
05.2023 - Current
- Greeted patients and visitors upon arrival to the office, providing excellent customer service.
- Assisted in scheduling patient appointments, verifying insurance coverage and collecting co-payments or balances due.
- Provided administrative support to medical staff, including physicians and nurses, by preparing charts for upcoming appointments.
- Maintained patient records compliant with HIPAA regulations, ensuring confidentiality and integrity of sensitive information.
- Ensured insurance eligibility was confirmed ahead of appointments to facilitate patient care.
- Processed referrals and authorization requests for specialty services.
- Performed data entry into practice management system including updating demographics, billing information, visit notes.
- Facilitated communication between front desk staff and clinical staff members regarding patient concerns or complaints.
- Entered charges into practice management system accurately and timely while utilizing ICD-10 coding guidelines where appropriate.
- Submitted accurate patient information to referral sources for authorization approvals.
- Reconciled daily deposits against credit card transactions processed through Point Of Sale system.
- Scheduled follow up visits for discharged patients ensuring that they receive proper aftercare instructions.
- Managed patient scheduling and appointment confirmations effectively.
- Assisted with insurance verification and patient eligibility inquiries, facilitating smooth patient onboarding and appointment scheduling.
- Coordinated efficient communication between patients and healthcare providers to address concerns and enhance patient experience.
- Processed patient referrals to specialists within the cardiology department promptly.
- Addressed patient concerns and inquiries through incoming calls to provide timely support.
Medical Support Assistant
U.S Department Of Veterans Affairs
Bay Pines, FL
04.2021 - Current
- Provided direct and indirect patient care, ensuring adherence to hospital and physician practice standards.
- Verified accurate patient demographic and insurance information to enter into electronic medical system.
- Scheduled appointments for patients via phone and in person.
- Pulled patient records and transferred information to appropriate parties.
- Recorded requests for medical records in spreadsheets to ensure accurate tracking.
- Answered telephone calls, recording accurate messages and relaying to designated staff.
- Streamlined day-to-day office processes to meet long-term goals.
Scheduling Specialist: Radiology
Bravera Health
Brooksville, FL
02.2022 - 05.2023
- Coordinated patient schedules and set appointments through proactive communication.
- Scheduled interventional radiology biopsies, MRI, CT, Ultrasounds, Heart caths, picc line placements/removals.
- Balanced patient scheduling with employee availability and load levels to optimize appointment flow.
- Used Cerner to document calls and schedule appointments.
- Maintained daily calendars, set appointments with clients.
- Managed incoming calls and directed inquiries to appropriate staff members for efficient service.
- Managed court subpoena records and imaging.
- Utilized insurance portals such as Aim and Availity for patient processing.
Senior Medical Office Representative
Baycare Health System
, FL
06.2017 - 04.2021
- Conducted patient intake interviews to collect medical information and insurance details.
- Answered phone calls, assisting patients and medical personnel to enhance office access and communication.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date.
- Delivered direct and indirect patient care in accordance with hospital and physician practice policies.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Demonstrated knowledge of CPT and ICD-10 coding systems to ensure accurate medical billing.
- Supported administrative and healthcare staff by managing order fulfillment and inventory to streamline operations.
- Compiled physical and digital documents, charts, and reports to ensure compliance with business and patient requirements.
- Prepared and sent financial statements to support bookkeeping functions.
- Reconciliation of daily copayments/bank deposits.
- Utilized knowledge of AIM, EVIORE, and availability systems to enhance operational efficiency.
Financial Counselor
Largo Medical Center
Largo, FL
04.2016 - 06.2017
- Executed insurance verification and obtained necessary authorizations to support patient care.
- Facilitated payment arrangements for patients to ensure timely collections.
- Reviewed Medicare billing processes and coding procedures to enhance accuracy and compliance.
- Obtained signatures on consent forms.
Front Desk/Chart Prep
Florida Sports Orthopedics
Palm Harbor, FL
02.2015 - 03.2016
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Cultivated professional relationships with guests through active engagement and dedicated assistance, enhancing guest satisfaction and loyalty.
- Answered phones and scheduled or canceled appointments to ensure efficient appointment management.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Insurance verifications, obtain authorizations and referrals from primary doctors, benefits eligibility, pull reports for appointments, work with the following EMR systems Athena health, AllScripts availity, navi-net programs.
- Knowledge of insurance portals ex Aim, Availity.
- Utilized ICD-9 and ICD-10 codes for accurate medical billing.
- Maintained knowledge of CPT codes for efficient billing processes.
- Prepared daily shift closing reports and balanced cash register to maintain accurate financial records.
Medical Receptionist
Women's Care Florida
Clearwater, FL
06.2014 - 01.2015
- Managed phone communications, scheduled patient appointments, collected payments, verified insurance, faxed medical records, and closed office, demonstrating proficiency in ICD9, CPT, EMR, and Eclinical systems while obtaining necessary referrals.
- Verified insurance claims and patient eligibility using Availity and Navi-Net platforms, ensuring accurate processing and patient access to care.
- Managed patient schedules and appointments efficiently for a busy healthcare practice.
- Greeted and assisted patients upon arrival to ensure a welcoming environment.
- Answered phone calls to provide information and address patient inquiries promptly.
Medical Receptionist
Gwinett Clinic
, GA
01.2014 - 05.2014
- Executed payment collection and posting processes accurately.
- Managed collection efforts for past due accounts to enhance cash flow.
- Managed patient scheduling and appointment coordination for efficient office operations.
- Handled patient check-ins and check-outs, ensuring smooth front desk processes.
- Maintained accurate patient records using electronic health record systems.
Medical Receptionist
Andover Orthopedics Sports Group
Newton, NJ
06.2005 - 07.2013
- Tracked medical super bills.
- Scheduled patient appointments and managed office calendar efficiently.
- Verified patient insurance information and processed necessary documentation.
- Greeted patients warmly and ensured a welcoming environment.
Patient Service Coordinator
RMA Of NJ
Morristown, NJ
11.2000 - 05.2005
- Coordinated scheduling of appointments and managed phone communications, utilizing ICD 9 and CPT knowledge.
- Processed payments and managed collections to ensure accurate financial transactions.
- Coordinated patient appointments and managed scheduling for multiple providers.
- Communicated effectively with patients regarding treatment plans and insurance options.
- Assisted patients with completing necessary medical forms and documentation.
Education
High School -
Vernon Township High School
Skills
- CPT coding
- ICD-9 and ICD-10 coding
- Medical terminology
- Billing
- Insurance verification
- Medicare billing expertise
- Claims processing systems
- Insurance portal knowledge
- Referral verification
- Electronic Medical Records
- Healthcare administration
- Front desk operations
- Patient scheduling
- Appointment scheduling
- Ability to schedule medical appointments
- Closing
- Balance
- Proficient in Excel
- MS Office
- PowerPoint
- Scheduling
- Office
- Answer phones
- Telephone etiquette
- Customer service
- Administrative support
- Organization
- Time management expertise
- Ability to work independently
- Team collaboration
- Effective communication skills
- Relationship management
- Problem solving
- Conflict resolution
- HIPAA guidelines
- HIPAA compliance
- Front Office
- Medical office procedures
- Relationship management
- Appointment coordination
- Problem solving
- Conflict resolution
- Team collaboration
- Appointment scheduling
- Time management expertise
- Medical office procedures
Training
- Ability to operate computerized programs and systems in order, modify, and retrieve sensitive medical and patient identifying information (PHI) into or from electronic health records, scheduling systems, and/or reports.
- Advance knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
- Ability to schedule medical appointments in a clinical setting.
- Ability to work independently in the accomplishment of a wide variety of duties (performing patient support work).
- Ability to communicate effectively and professionally (in person, electronically, and/or by telephone, with internal and external customers).
- Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
Timeline
Senior Medical Office Representative
BayCare Medical Group-Cardiology
05.2023 - Current
Scheduling Specialist: Radiology
Bravera Health
02.2022 - 05.2023
Medical Support Assistant
U.S Department Of Veterans Affairs
04.2021 - Current
Senior Medical Office Representative
Baycare Health System
06.2017 - 04.2021
Financial Counselor
Largo Medical Center
04.2016 - 06.2017
Front Desk/Chart Prep
Florida Sports Orthopedics
02.2015 - 03.2016
Medical Receptionist
Women's Care Florida
06.2014 - 01.2015
Medical Receptionist
Gwinett Clinic
01.2014 - 05.2014
Medical Receptionist
Andover Orthopedics Sports Group
06.2005 - 07.2013
Patient Service Coordinator
RMA Of NJ
11.2000 - 05.2005
High School -
Vernon Township High School