Douglas Owen
Wimberley,TX
Summary
Dynamic Operations Manager with a proven track record at Patriot Erectors Inc, excelling in team leadership and operations management. Enhanced customer satisfaction through effective communication and problem-solving. Empowered staff accountability, leading to improved performance outcomes and successful onboarding processes. Committed to fostering a high-performance culture and driving operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Patriot Erectors Inc
02.2015 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
Anahuac High School
Anahuac, TXNo Degree - Craft of Iron Workers
Iron Worker Apprentice Training
Austin, TX07-2006
No Degree - Auxiliary Division
US Navy
Everett, WA08-2005
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Accomplishments
- Promoted to site superintendent after 4 years with the company.
- Promoted to General superintendent after 8 years with the company.
- Promoted to Operations Manager after 16 years with the company.
Certification
- [Area of certification] Training - STSC from BCSP sense 2010
- Osha 510 and 500 sense 2017
Timeline
Operations Manager
Patriot Erectors Inc
02.2015 - Current
Anahuac High School
No Degree - Craft of Iron Workers
Iron Worker Apprentice Training
No Degree - Auxiliary Division
US Navy
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