Summary
Overview
Work History
Skills
Timeline
Generic

Douglas Pierson

Auburn,IL

Summary

A hardworking Service Technician with a good track record at Accel Entertainment, excelling in troubleshooting and repair. Skilled in preventive maintenance and customer service, I enhance equipment reliability and ensure optimal functionality. Using attention to detail and problem-solving abilities, consistently strive to deliver exceptional results in high-pressure environments.

Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.

Overview

35
35
years of professional experience

Work History

Service Technician

Accel Entertainment
09.2019 - Current
  • Assisted in troubleshooting and repairing equipment to ensure optimal functionality.
  • Maintained tools and supplies, ensuring readiness for service calls.
  • Learned safety protocols to comply with industry standards during operations.
  • Collaborated with senior technicians to understand complex repair processes.
  • Diagnosed and repaired equipment issues on-site, ensuring optimal functionality for customer operations.
  • Conducted routine maintenance checks to enhance equipment reliability and prevent downtime.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

Route Technician

Grand River Jackpot
05.2018 - 09.2019
  • Managed scheduling and routing of service calls to optimize efficiency and minimize downtime.
  • Improved route efficiency by analyzing and optimizing daily delivery schedules.
  • Assisted in training new Route Technicians, sharing knowledge of best practices, equipment use, and route mapping.
  • VGT collections, Redemption Terminal Replenishment/re-fill, Delivering and collecting cash cassettes/cash cans from daily assigned customer locations/route schedules

HVAC-R Service Technician

Self-employed
03.2011 - 04.2018
  • Diagnosed and repaired HVAC-R systems to ensure optimal performance and customer satisfaction.
  • Performed routine maintenance on commercial and residential HVAC equipment, enhancing system longevity.

General Manager

Hardees Resturamt
06.1990 - 03.2011
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Oversee day to day operations of regional franchise stores, employees, and operational procedures per company standards
  • Involved with and implemented a Training store for the Central Illinois region along with several other General Managers to provide the best customer experiences

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Problem-solving
  • Troubleshooting and repair
  • Positive attitude
  • Field repairs
  • Technical troubleshooting
  • Courteous and professional
  • Installation and maintenance
  • Vehicle maintenance

Timeline

Service Technician

Accel Entertainment
09.2019 - Current

Route Technician

Grand River Jackpot
05.2018 - 09.2019

HVAC-R Service Technician

Self-employed
03.2011 - 04.2018

General Manager

Hardees Resturamt
06.1990 - 03.2011

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