Summary
Overview
Work History
Education
Skills
Timeline
Generic

Douglas Prince

Las Vegas,NV

Summary

Engaging Supervisor with 20+ years experience and a proven track record at Peoples Utility Corporation. Familiar with all aspects of Office Worker and Office Management situations. Expert in harmonizing data services and customer satisfaction. Demonstrated ability to lead with a friendly, positive attitude and a keen eye for detail. Highly organized and efficient in solo or group projects.

Overview

22
22
years of professional experience

Work History

Supervisor /Front Office Manager

Peoples Utility Corp
06.2003 - Current

Ran front office for deliveries, handled mailed-in customer payments and notices, coordinated clean-up and general duties, coordinated coworkers sick/vacation leave, and kept office running in a professional manner.

Responsible for data services at 198-unit apartment complex. Harmonized telephone, television and internet service for new and existing customers. Supervised new customer orders, handled existing customer requests, and managed questions and concern.. Also took payments over the phone and by email notice, oversaw automatic payment functions, and made outbound collection calls and sent notices for overdue accounts.

Education

Bachelor of Science - Cognitive Psychology

Indiana University
Bloomington, Indiana

Bachelor of Arts - Television Production

Indiana University
Bloomington, Indiana

Skills

  • Staff Management
  • Process Improvement
  • Staff Development
  • Analytical Thinking
  • Written Communication
  • Critical Thinking
  • Problem Resolution
  • Customer Service
  • Friendly, Positive Attitude
  • Multitasking Abilities
  • Computer Skills
  • Customer Relations
  • Attention to Detail
  • Priority management
  • Policy Enforcement
  • Inventory Control
  • Staff Discipline
  • Employee Motivation
  • Processes and procedures
  • Operations Management

Timeline

Supervisor /Front Office Manager

Peoples Utility Corp
06.2003 - Current

Bachelor of Science - Cognitive Psychology

Indiana University

Bachelor of Arts - Television Production

Indiana University