DOUGLAS RECH
Summary
Dynamic Claims Professional with a strong track record in investigating and resolving complex bodily injury claims. Achieved an Outstanding Performance Rating while outperforming cycle time benchmarks, demonstrating exceptional negotiation skills and a commitment to customer advocacy.
Overview
4
4
years of professional experience
Work History
Claims Adjuster Intermediate
Progressive
Rutherford
03.2024 - Current
- Earned outstanding 4.0 performance rating for accuracy, efficiency, customer experience, and team engagement.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Evaluated insurance claims to determine validity and coverage.
- Negotiated settlements with clients while adhering to company policies.
- Investigated, evaluated, negotiated, and resolved liability coverage and bodily injury claims.
Claims Adjuster
Progressive
Rutherford
06.2022 - 03.2024
- Maintained detailed records of all claims and communications systematically.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement..
- Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.
- Investigated and evaluated property and casualty insurance claims to determine coverage and liability.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Education
High School Diploma -
Skills
- Bodily Injury Investigations
- Coverage & Liability Analysis
- Attorney-Represented Claims
- Settlement Negotiation
- Claim Evaluation & Exposure Assessment
- Customer Advocacy
Professional Development
- Current participant in ADP focused on leadership, communication, collaboration, and business effectiveness.
- Completed an ARBI Job Shadow with John Torres (2025) focused on attorney-represented injury evaluation, negotiation strategies, and file management.
- Consistently selected as a Buddy and Upskilling Shadow Partner for new hires and developing representatives.
- Trusted by leadership to support onboarding, coach peers, share best practices, and assist with complex claim discussions.
Timeline
Claims Adjuster Intermediate
Progressive
03.2024 - Current
Claims Adjuster
Progressive
06.2022 - 03.2024