DOUGLAS RIDGE
Elkhart,IN
Summary
Experienced E-commerce Manager with a strong background in customer service and a proven track record of successfully managing online sales and web presence for various companies. Skilled in troubleshooting website issues, tracking website functionality, and organizing promotions to drive sales. Possesses excellent time management and problem-solving abilities.
Overview
37
37
years of professional experience
Work History
E-Commerce Manager/Customer Service Manager
Round 2
11.2010 - Current
- Responsible for the daily operations of a 3 million in sales division for our E-commerce website and our Amazon business
- We have had a sales increase every year since I have been employed within the E-commerce business
- Manage employees working within the online business and customer service department
- Established and maintained Inventory control
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Provided exceptional customer service and addressed customer inquiries.
E-commerce Manager
Hobbyland, Inc.
08.1988 - 09.2010
- E-Commerce Website Manager and Customer Service Manager
- Beginning in 1988 designed, created and operated an international internet/mail-order company with the main focus on excellent customer service. In charge of all day to day operations of sales, warehousing, shipping, receiving, and purchasing of product.
Education
High School Diploma - General High School Curriculum, Minor in Electronics
James Whitcomb Riley High School
South Bend, IN05.1988
Skills
- Product management
- Website optimization
- Online advertising
- Complaint resolution
- Training and mentoring
- Shipping, receiving, and warehousing
- Excellent time management skills
- Metric tracking
- Sales promotion
- Extremely reliable and dedicated
Timeline
E-Commerce Manager/Customer Service Manager
Round 2
11.2010 - Current
E-commerce Manager
Hobbyland, Inc.
08.1988 - 09.2010
High School Diploma - General High School Curriculum, Minor in Electronics
James Whitcomb Riley High School
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