Douglas Robinson
North Branch,MI
Summary
Knowledgeable manager and sales driven professional with a solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making. Extensive lumber, building materials, millwork, and home improvement product knowledge with a strong focus on customer service excellence.
Overview
33
33
years of professional experience
Work History
Inside Sales, Estimator
Antcliff Windows & Doors
Burton, MI
09.2025 - 06.2026
- Provided comprehensive sales support for Antcliff Windows & Doors owners, outside sales, and counter sales representatives.
- Developed accurate cost estimates for window and door projects, ensuring alignment with each clients unique needs, wants, and suitable product options.
- Enhanced quote accuracy and turnaround time improving closing percentages and other business metrics.
- Developed professional relationships with clients through cold calls, showroom consultations, and phone calls.
- Utilized various quoting software programs such as Andersen, Jeld-Wen, Marvin, Weather Shield, Alliance/Midway, Provia, ThermaTru, TruStyle, and more.
- Developed a commission compensation spread sheet to streamline monthly commission reporting.
- Upsold additional products and installed services to clients, leading to an increase in overall company revenue.
Handyman Services
Self-Employed
North Branch, MI
01.2025 - 09.2025
- Owner/Operator of a one person handyman services business.
- Provided a light to moderate scope of repair, remodeling, and common household tasks in a timely and efficient manner.
Counter Sales
Builders First Source
Lapeer, MI
08.2023 - 12.2024
- I was a retained counter sales person for Church’s Lumber when they were purchased by Builders FirstSource.
- Averaged $1.2 mil annual sales volume to contractors, remodelers, and large project DYI customers.
- Design, estimating, and presentation of proposed projects to customers.
- Responsible for sourcing and ordering all special order materials for sold projects.
- Ensured customer satisfaction with prompt and courteous counter sales of walk-in customers and phone calls.
Counter Sales
Church’s Lumber
Lapeer, MI
03.2021 - 08.2023
- Averaged $1.2 mil annual sales volume to contractors, remodelers, and large project DYI customers.
- Exceeded sales targets through effective product recommendations and upselling strategies.
- Design, estimating, and presentation of proposed projects to customers.
- Responsible for sourcing and ordering all special order materials for sold projects.
- Liaison for maintenance, pricing, and updates to Symun Systems “Maestro” estimating software program for pole barns, decks, and garages.
- Participated in regular team meetings to discuss strategies for improving counter sales performance.
- Opening, closing, and cash handling responsibilities.
Lumber Sales Associate
Menards Home Improvement
Davison, MI
07.2020 - 02.2021
- Advised customers on lumber selection based on project requirements and specifications.
- Learned and adapted quickly to new technology and software applications.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with delivery department to ensure efficient order fulfillment and customer satisfaction.
- Maintained organized inventory, ensuring timely stock replenishment of lumber products.
- Skilled at working independently and collaboratively in a team environment.
Contractor Sales
Ben’s Contractor Sales
Marlette, MI
10.2016 - 08.2019
- Sales of building materials and home improvement products to contractors, remodelers and large DIY projects.
- Design, estimating, and presentation of proposed projects to customers.
- Responsible for sourcing and ordering all special order materials for sold projects.
- Package sales program development.
- Responsible for maintenance, pricing, and updates for Symun Systems “Maestro” estimating software program for pole barns, decks, and garages.
- Sales support.
- Opening, closing, and cash handling responsibilities
General Manager
Carter Lumber
Caro, MI
03.2013 - 08.2015
- Management and leadership for a full service lumber yard with annual sales of $4.0 mil and a team member staff of 10.
- Annual financial, operational, and capital expenditure budget projections.
- Profit and loss management.
- Accounts receivable, accounts payable, and human resources management.
- Inventory management and replenishment.
- Policy and procedure development, training, implementation, and compliance.
- Sales management and direct sales.
- Development and implementation of high volume customer rebate program.
General Manager
ProBuild/UBC
Caro/Bad Axe, MI
09.2006 - 06.2012
- Management and leadership for dual location lumberyards with annual sales of $8 mil and a team member staff of 16.
- Annual financial, operational, and capital expenditure budget projections.
- Profit and loss management.
- Accounts receivable, accounts payable, and human resources management.
- Inventory management and replenishment.
- Policy and procedure development, training, implementation, and compliance.
- Sales management and direct sales.
- Development and implementation of high volume customer rebate program.
- Coordination and participation in ProBuilds Regional Annual Contractor Buying Show and Appreciation Dinner.
- Local marketing and advertising strategies.
Operations Manager
Wolohan Lumber/UBC
Saginaw, MI
10.2000 - 09.2006
- Part of a three person management team for a full service building materials and home improvement operation with annual sales of $14.0 mil and a team member staff of 38.
- Sales management, direct sales, and walk in customer sales.
- Development, implementation, and management of sales tools aimed at reducing estimating time and increasing sales closings.
- Inventory management and replenishment.
- Policy and procedure training, implementation, and compliance.
- Local marketing and advertising strategies.
- Planning and participation in companywide annual contractor and remodeler customer appreciation dinner and buying show.
- Coordination of store level contractor events and local public exposure shows.
- Accounts receivable and human resources management.
- Design and project management of a complete showroom downsize and remodel.
Assistant Manager
Wolohan Lumber
Burton, MI
05.1993 - 10.2000
- Part of a three person management team of $10.0 mil annual sales full service building materials and home improvement operation and a team member staff of 30
- Contractor Assistant Manager – Managed all Outside Sales Reps, yard and delivery functions
- Consumer Assistant Manager – Managed all aspects of an 80,000 sq. ft. retail home improvement center
Education
High School Diploma -
Flint Southwestern High School
Flint, MISkills
- Consultative sales and product presentation
- Project design and estimation
- Time management
- Decision-making
- Special order management
- Construction terminology
- Teamwork and collaboration
- Complex Problem-solving
- Strategic planning
- Operations management
- Capital expenditure forcasting
- Negotiation
Timeline
Inside Sales, Estimator
Antcliff Windows & Doors
09.2025 - 06.2026
Handyman Services
Self-Employed
01.2025 - 09.2025
Counter Sales
Builders First Source
08.2023 - 12.2024
Counter Sales
Church’s Lumber
03.2021 - 08.2023
Lumber Sales Associate
Menards Home Improvement
07.2020 - 02.2021
Contractor Sales
Ben’s Contractor Sales
10.2016 - 08.2019
General Manager
Carter Lumber
03.2013 - 08.2015
General Manager
ProBuild/UBC
09.2006 - 06.2012
Operations Manager
Wolohan Lumber/UBC
10.2000 - 09.2006
Assistant Manager
Wolohan Lumber
05.1993 - 10.2000
High School Diploma -
Flint Southwestern High School