Mitzi Wallace

Home Depot Outside Sales

Clifton,Co

Summary

Ambitious Outside Sales Representative developing plans to meet building and home improvement professionals' needs. Well-versed in building valued discussion around home improvement needs and opportunities to increase pro sales. Strategic and efficient with drive for applying sales techniques that support corporate mission. Highly experienced sales representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

years of professional experience

Work History

Inside Sales Design Consultant

The Home Depot

Denver , Colorado

11.2020 - Current

Visited customer locations and consulted virtually to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs .
Emphasized product features based on analysis of customers' needs.
Determined needs, delivered solutions and overcame objections through consultative selling skills.
Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
Wrote sales contracts for orders obtained and submitted orders for processing through Salesforce.
Created and updated customer accounts with relevant information.
Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Set up new accounts, established customer credit and set up payment methods.
Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
Collected information on sales and service issues to coordinate team-wide resolutions.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concern.
Prospected continuously for new business by cultivating partnerships with my stores and network of relationships.
Used digital methods and traditional telephone approaches to generate sales leads.
Involved in regular team meetings and training to educate myself and store associates.

Project Manager/Design Consultant

Flawless Concepts LLC

Grand Junction, CO

09.2018 - 10.2020

Directed major client engagements and monitored asset managements
Introduced new systems of organization to streamline company changes.
Maintained open communication by presenting regular updates on project status to customers.
Adhered to budget requirements with excellent planning and consistent expense monitoring.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Carried out day-to-day duties accurately and efficiently.
Made decisions independently and collaboratively on business -related challenges

Business Owner/Operator

Funky Junk Diy Studio LLC

Grand Junction, CO

01.2017 - 07.2018

Put together realistic budgets based upon costs and fees for successfully operating business.
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Monitored staff performance, providing final-say assessment over inquiries.
Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
Served as principal stakeholder over organization's complete operations.
Oversaw end-to-end business processes to maintain proficiency and profitability.
Capitalized on social media platforms to increase market awareness and recruit sales agents.
Trained and motivated employees to perform daily business functions.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
Trained and coached new and existing employees to boost staff productivity.
Evaluated suppliers to maintain cost controls and improve operations.
Consulted with customers to assess needs and propose optimal solutions.
Prepared bank deposits and handled business sales, returns and transaction reports.
Optimized team hiring, training and performance.
Oversaw end-to-end business processes to maintain proficiency and profitability
Put together realistic budgets based upon costs and fees for successfully operating business

Education

Associate of Arts - Education

Bob Jones University

Greenville, SC

Skills

Regional Sales and Support
Pipeline Development
Product Knowledge
Sales Presentation
Attention to Detail
Prospecting and Cold Calling
New Business Development
Microsoft Office/ Internet Explorer
Time Management
Product Demonstrations and Presentations
Customer Service and Assistance
Salesforce CRM
Applied Mathematics
Setting Sales Goals
Inbound and Outbound Leads
Credit and Debt Card Processing
Excellent Nonverbal Communication Skills
Product and Service Information
Operational Efficiency

Phone and Email Etiquette
Tradeshow Management
Interpersonal Communication Skills
Adobe Systems Adobe Creative Suite
Home improvement industry
Project management
Client Rapport-Building
Prospect Cultivation
Client Needs Assessment
Overcoming Objections
Computer literact
Excellent verbal and written communication
Consultative Sales Techniques
Site visits
Drive sales growth to exceed plan
Good listening skills
Self-motivated professional
Flexible & Adaptable
G-Suite

Timeline