Gayle Adams
Dallas,TX
Summary
Dynamic and self-motivated sales and customer service professional with over 28 years of experience in driving revenue growth and enhancing customer satisfaction. Proven expertise in inbound and outbound sales, consistently achieving targets while improving the overall buying experience. Strong leadership skills facilitate effective collaboration with internal stakeholders and external clients, ensuring timely project completion within budget constraints. Exceptional communication abilities, combined with a proactive approach to problem-solving and adaptability to new technologies, contribute to sustained business success.
Overview
26
26
years of professional experience
Work History
Inside Sales Design Consultant
The Stone Collection
Dallas
07.2024 - Current
- Person to person sales with Designers and Architects as well as builders, homeowners and fabricators
- Monthly sales in excess of $400k a month
- Working with team members inside and outside sales to push to meet sales goals on a monthly and yearly basis
- Conducted in-depth consultations to assess client needs and propose tailored design solutions.
- Collaborated with cross-functional teams to streamline project workflows and improve service delivery.
- Analyzed market trends to identify new opportunities and refine sales strategies effectively.
- Guided clients through product selection processes, ensuring alignment with their vision and requirements.
Outside Sales Representative
Kitchen Bath and Home
09.2022 - 06.2024
- Cabinet design and project management sales.
- Networking through NARI and NKBA
- Connections in the building industry with new home builders, designers, and remodelers.
Customer Service and Sales Associate
Sharon Young, Inc.
09.2016 - 08.2022
- Sales focal collaborating with 17 sales representatives to sell women’s golf merchandise and drive increased sales
- Assist in the development of a start-up eCommerce company that has grown into an established organization
- Manage all assigned women’s golf merchandise accounts while ensuring compliance and governance standards were met throughout the process
- Exceed quantitative metrics on customer satisfaction, customer retention, and inquiry volume
- Increasing existing customer accounts by 29% through exceptional customer service and effective sales techniques
- Upsell customer upgrades as necessary
- Train customer service associates in products, selling techniques, and procedures
- Evaluate inventory and delivery needs, optimizing strategies to meet customer demands
- Assist with the PGA and Vegas Winn shows to promote women’s golf merchandise
- Exceed productivity standards, such as overall accuracy; maintaining Service Level of Agreement; backlog management of departmental and individual markets, and maintaining daily statistics
- Take ownership of customer problems and follow through until resolution is achieved, reducing the average time to resolution by 19%
Showroom Manager Women’s Apparel Group
Striegel Sales
01.2012 - 02.2016
- Managed approximately 500 accounts for eight state territories in (Texas, Louisiana, Mississippi, Arkansas, Oklahoma, Kansas, Missouri, and Nebraska)
- Managed 14 sample women’s apparel lines including two large pant lines
- In-house sales for 14 different manufacturers with $5M in sales volume
- Strong decision-making ability and sense of responsibility
- Strong ability to identify underlying principles of quantitative and qualitative information and translate information into action
- Experience in leading sales and operations in a retail store
- Educate your team on what it really means to deliver a customer experience – then empower them to do so
- Previous experience working in a retail sales environment
- Experience with POS systems and Microsoft Office applications necessary
- Tenacious negotiator and closer adapt in conveying the benefits of products/services and generating customer interest overcoming obstacles and closing deals quickly
Assistant Manager and Visual Specialist
White House Black Market
04.2009 - 01.2012
- Initiated monthly clothing sales of more than $40k
- Assistant Manager responsible for $3.5M in annual volume
- Achieve high levels of sales performance and results
- Recruit and hire top talent to meet the store and company needs
- Provide feedback through ongoing training, coaching, counseling, assessments, and setting challenging goals to improve employee performance through effective use of development plans
- Manage all employees in the execution of daily tasks and maximize sales
- Manage all visual standards in the store, including merchandise presentation, signage, lighting, and general maintenance
- Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability, and manage payroll matrix
- Monitor and review inventory levels and paperwork to ensure accuracy of store inventory
- Ensure that proper channels of communication exist between the store, supervisors, and corporate partners
- Experience with POS systems and Microsoft Office applications necessary
Builder Outside Sales Associate
Lee Lighting
06.2003 - 10.2008
Regional Outside Sales Representative
Telluride Clothing Company/Tom Striegel and Assoc.
Arkansas, Louisiana, Mississippi, Kansas, Oklahoma
06.2000 - 06.2003
Education
Fashion Design
06-1991
Skills
- B2B eCommerce Platform
- RedSpark
- Golf Genius
- BlueCherry
- Trello
- Smartsheet
- MS Office
- Excel
- Outlook
- Word
Timeline
Inside Sales Design Consultant - The Stone Collection
07.2024 - Current
Outside Sales Representative - Kitchen Bath and Home
09.2022 - 06.2024
Customer Service and Sales Associate - Sharon Young, Inc.
09.2016 - 08.2022
Showroom Manager Women’s Apparel Group - Striegel Sales
01.2012 - 02.2016
Assistant Manager and Visual Specialist - White House Black Market
04.2009 - 01.2012
Builder Outside Sales Associate - Lee Lighting
06.2003 - 10.2008
Regional Outside Sales Representative - Telluride Clothing Company/Tom Striegel and Assoc.
06.2000 - 06.2003
East Texas State University - , Fashion Design
Highlights Of Expertise
- Account management
- Product Promotions
- Merchandising expertise
- Loss prevention
- Inventory control procedures
- Tradeshow management
- Customer knowledge
- Positive attitude and ability to collaborate with stakeholders and third-party vendors
- Customer service reporting
- Proven aptitude for quickly learning new concepts, skills, procedures, and technology
- High-quality service delivery
- Strategy and implementation
- Responsible for shepherding products to customers and vendors
- Assessing projects’ scope and objectives
- Vendor management, compliance, life cycle management, and reporting
Education And Skills
B2B eCommerce Platform: In-house proprietary eCommerce system (Sharon Young, Inc.), RedSpark, Golf Genius, and BlueCherry, Project Task Management: Trello, Smartsheet, Proficient in MS Office software including Excel, Outlook, and Word, Slack, WebEx, Zoom, Adobe Acrobat, and Microsoft Teams, Sharon Young, Inc. – employee of the month for top-performing sales and service
Highlights Of Expertise
- Account management
- Product Promotions
- Merchandising expertise
- Loss prevention
- Inventory control procedures
- Tradeshow management
- Customer knowledge
- Positive attitude and ability to collaborate with stakeholders and third-party vendors
- Customer service reporting
- Proven aptitude for quickly learning new concepts, skills, procedures, and technology
- High-quality service delivery
- Strategy and implementation
- Responsible for shepherding products to customers and vendors
- Assessing projects’ scope and objectives
- Vendor management, compliance, life cycle management, and reporting