Douglas Rockstead III
Mattress Firm
Georgetown
15
years of professional experience
Strategic professional with strong communication and project management skills. Proactively identifies and resolves issues while optimizing processes and supporting team objectives. Drives results through collaboration and planning, ensuring timely project completion that exceeds expectations. Adapts to changing priorities while maintaining high performance.
Work History
Store Manager
4 Years 1 Month- Handled customer relations issues, enabling quick resolutions and enhancing client satisfaction.
- Analyzed sales trends to implement strategic merchandising initiatives, driving revenue growth.
- Striving to develop strong rapport with customers and create positive impression of the business.
- Handles customer relations issues, enabling quick resolution, and client satisfaction.
- Engaged in friendly conversations with customers to uncover individual needs and recommend optimal products.
- Creates inviting environment for customers by maintaining store organization and cleanliness.
- Engages in friendly conversation with customer to better uncover individual needs and recommend optimal products
Project Manager
1 Year 4 Months- Collaborated with field claims adjusters, policyholders, and legal representatives to facilitate claim resolutions in order to complete repairs.
- Investigated and evaluated property damage claims to determine validity and settlement amounts.
- Evaluated repair estimates and negotiated fair settlements with field claims adjusters and claimants.
- Assisted in the preparation of accurate project estimates and proposals, ensuring that potential clients had a clear understanding of all costs involved.
- Collaborated with insurance and property adjusters to streamline repair estimates and establish clear timelines.
- Developed detailed reports to support negotiation of purchase prices and repairs for properties.
- Supervised roofing crews to ensure safety compliance and quality standards.
- Engaged with clients to update on project progress and resolve any concerns or necessary changes.
- Prepared comprehensive reports to negotiate purchase price and repair of properties.
Production Support Tech
2 Years 1 Month- Collected excess materials from job sites, catalogued them in the warehouse, and returned them to the supplier as needed.
- Ensured cleanliness and order in the warehouse. Organized and labeled materials for easy retrieval by team members.
- Ordered materials from suppliers and managed deliveries to the warehouse for future use or to ongoing job sites.
- Developed and sent work orders and material orders to the correct parties.
- Communicated scheduled dates to customers and passed the information to subcontractors to keep them updated on necessary work.
Production Operator
6 Years 5 Months- Cabled cat6 and fiber cables, and ran power according to customer build documents to ensure system functionality.
- Arranged servers and switches effectively to enhance operational efficiency. are logistically placed to ensure optimal performance is accomplished.
- Receiving and cataloguing incoming materials. Review and validate inventory readiness to meet schematics.
- Received and catalogued incoming materials; reviewed and validated inventory readiness against schematics to support project timelines.
- Servers and switches are logistically placed to ensure optimal performance is accomplished.
- Assigned tasks and duties, set clear objectives and measures, and monitored progress and results.
- Managed budget for travel and materials totaling $72,000 annually.
- Resolved disputes effectively to maintain team cooperation. and settle disputes equitably and gain cooperation within the team, limiting disruption to productivity and customer satisfaction.
Floor Technician
2 Years 10 Months- Assigned and moved orders through warehouse to ensure timely progression and shipping of orders.
- Led the area team and provided direction to prioritize tasks and meet deadlines.
- Resolved conflicts during order verification against customer specifications to ensure accuracy in project delivery.
Education
High School Diploma
Skills
Visual merchandising
Sales forecasting
Sales reporting
Inventory management
Budget management
Report creation
Problem-solving
Conflict resolution
Customer needs assessment
Phone etiquette
Estimating repair costs
Property inspection
Customer service
Multitasking and organization
Claims process
Timeline
Project Manager
Trinity Roof and Home
01.2025 - 05.2026Read More
Store Manager
Mattress Firm
07.2022 - CurrentRead More
Production Support Tech
Kangaroof
06.2020 - 07.2022Read More
Production Operator
Total Site Solutions
01.2014 - 06.2020Read More
Floor Technician
World Wide Technology
03.2011 - 01.2014Read More
Liberal Arts And Science Academy (LASA)
High School Diploma
Read More