Summary
Overview
Work History
Education
Skills
Timeline
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Douglas Rosen

Lafayette,IN

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

31
31
years of professional experience

Work History

Business Owner

Hot House Market, LLC
05.2012 - 05.2024
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Provided a highly inviting retail environment through unique merchandising and attention to detail.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Interacted well with customers to build connections and nurture relationships.

General Manager of Operations

Aquarium World
08.1997 - 02.2010
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Maintained a clean and organized work environment, including organization of thousands of SKUs.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Sales Associate

Art in Motion Pets
10.1993 - 12.1996
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Horticulture Science

Purdue University
West Lafayette, IN

High School Diploma -

Marion High School
Marion, IN

Skills

  • Customer Service
  • Customer Relations
  • Attention to Detail
  • Driven and Determined

Timeline

Business Owner

Hot House Market, LLC
05.2012 - 05.2024

General Manager of Operations

Aquarium World
08.1997 - 02.2010

Sales Associate

Art in Motion Pets
10.1993 - 12.1996

Horticulture Science

Purdue University

High School Diploma -

Marion High School

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Douglas Rosen