Douglas Rosen
Lafayette,IN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
Work History
Business Owner
Hot House Market, LLC
05.2012 - 05.2024
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Provided a highly inviting retail environment through unique merchandising and attention to detail.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Interacted well with customers to build connections and nurture relationships.
General Manager of Operations
Aquarium World
08.1997 - 02.2010
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Maintained a clean and organized work environment, including organization of thousands of SKUs.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Sales Associate
Art in Motion Pets
10.1993 - 12.1996
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Horticulture Science
Purdue University
West Lafayette, INHigh School Diploma -
Marion High School
Marion, INSkills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
Timeline
Business Owner
Hot House Market, LLC
05.2012 - 05.2024
General Manager of Operations
Aquarium World
08.1997 - 02.2010
Sales Associate
Art in Motion Pets
10.1993 - 12.1996
Horticulture Science
Purdue University
High School Diploma -
Marion High School
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