Douglas Silva
Taylorsville,IN
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
13
13
years of professional experience
Work History
Supervisor of Operations
Tatagol SA
08.2016 - 12.2023
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity keeping the quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, with a positive work environment through open communication.
Technician, Application Support
Computadoras El Triunfo
06.2011 - 05.2016
- Proactively identified potential areas for improvement within applications, proposing solutions that increased efficiency.
- Reduced downtime, conducting regular maintenance checks and implementing preventive measures.
- Handled escalated client concerns professionally and diplomatically, de-escalating tense situations.
- Managed after-hours emergency support situations calmly under pressure.
Education
Associate of Science - Computer Systems Analysis
IUT Los LLanos
Valle De La Pascua, Venezuela07.2015
High School Diploma -
Jose Feliz Rivas, High School
Valle De La Pascua, Venezuela06.2010
Skills
- Team Development
- Maintenance Oversight
- Staff Evaluation
- Recruitment and hiring
- Program Planning
- Customer Service
Timeline
Supervisor of Operations
Tatagol SA
08.2016 - 12.2023
Technician, Application Support
Computadoras El Triunfo
06.2011 - 05.2016
Associate of Science - Computer Systems Analysis
IUT Los LLanos
High School Diploma -
Jose Feliz Rivas, High School
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