Douglas Simmons
Blackfoot,ID
Summary
Dynamic manager with a proven track record at Safelite Auto Glass, excelling in performance management and regulatory compliance. Expert in enhancing operational efficiency and employee training, I successfully resolved conflicts and elevated team performance, ensuring high customer satisfaction and retention. Adept at budget management, I drive strategic initiatives that boost service quality.
Overview
36
36
years of professional experience
Work History
Manager
Safelite Auto Glass
Idaho Falls, Idaho
03.2014 - Current
- Monitored staff performance and addressed issues.
- Ensured compliance with industry regulations and company policies.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Conducted performance reviews for team members.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Licensed Insurance Agent
Alpine Insurance Agency, Inc
Blackfoot, USA
06.2010 - 03.2014
- Primarily responsible for selling and maintaining the personal lines book of business, provide customer service and responsible for retention of accounts
- Solicit new business, quote and sell various insurance products
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
Owner/Agent
American Family Insurance
Idaho Falls, Idaho
06.2008 - 06.2010
- Set up and responsible for efficient operation of insurance agency
- Duties include: marketing and promoting my individual insurance agency through setting up events, building relationships with other businesses through telephone contacts, direct mail and cold calling
- Responsible for scheduling and managing three employees, filing reports along with balancing the business budget
- Closed office for other opportunities
- Delegated work to staff, setting priorities and goals.
- Executed performance reviews to encourage improved productivity for team members.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
Account Manager
Old Faithful Beverage
Idaho Falls, Idaho
10.1996 - 06.2008
- Responsible for the efficient operation of my route, including pre-selling, setting up specials and promotions, securing displays, soliciting and setting up new accounts
- Maintaining good working relationships with customers
- Hiring and training delivery personnel
- Addressed customer questions and concerns regarding products and services.
- Negotiated contracts with clients to maximize revenue potential.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Reset store displays for special events and seasonal merchandise changes.
Office Manager
Squires Brick Inc
01.1989 - 01.1994
- Responsibilities included maintaining an efficient operation, accepting phone orders, advising customers, maintaining inventory, interfacing with local architects, balancing receipts and keeping an orderly office
Education
Diploma -
Skyline High School
Idaho Falls, IDInsurance education - License and Continuing Education
Eastern Idaho Technical College
Idaho Falls, IDSkills
- Performance management
- Regulatory compliance
- Customer service
- Inventory management
- Employee training
- Conflict resolution
- Budget management
- Operational efficiency
Certifications Special Skills
- Property & Casualty and Life Insurance licensed, State of Idaho
- Class A CDL
Timeline
Manager
Safelite Auto Glass
03.2014 - Current
Licensed Insurance Agent
Alpine Insurance Agency, Inc
06.2010 - 03.2014
Owner/Agent
American Family Insurance
06.2008 - 06.2010
Account Manager
Old Faithful Beverage
10.1996 - 06.2008
Office Manager
Squires Brick Inc
01.1989 - 01.1994
Diploma -
Skyline High School
Insurance education - License and Continuing Education
Eastern Idaho Technical College