Douglas Smith
Taylorsville,KY
Summary
Motivated and adaptable professional with a proven record of building relationships, creating and executing marketing strategies and meeting and exceeding sales goals. Skilled in working with and leading groups, public speaking and education, and making critical decisions. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
Work History
Manager
Uncle Miltie’s Pawn Shop
Louisville, KY
07.2017 - 02.2025
- Developed marketing strategies, and produced commercials for social media platforms.
- Established and initiated a plan for e-commerce sales, and provided training to employees on customer service.
- Ensured that legal regulations were adhered to, and employees were educated on the laws.
- Implemented and trained employees on the new software/POS system.
- Managed payroll and arranged work shifts.
- Directed recruitment, hiring, and training of new staff members.
- Resolved escalated customer service disputes promptly.
- Provided leadership during times of organizational change or crisis situations.
- Delegated work to staff, setting priorities and goals.
Real Estate Agent
RE/MAX Alliance
Louisville, KY
01.2015 - 12.2017
- Created lead generation strategies and cultivated client rapport.
- Developed and implemented plans to boost sales potential of client properties.
- Managed contract and offer submissions aligning with legal requirements.
- Negotiated effectively to secure optimal deals on purchases.
- Showed residential properties and explained features, value and benefits of available homes.
- Created professional sales presentations to effectively communicate product quality and market comparisons.
- Facilitated deals between sellers, buyers and brokers for maximum profits.
Concierge – “The Mansion”
Churchill Downs
04.2013 - 05.2022
- Provided credentialed tour services for visitors on Opening Night, Oaks Day, and Derby Day at Downs After Dark.
- Educated guests on Churchill Downs history, services and entertainment opportunities
- Assisted guests in using mobile betting system and provided luxury guest service
Social Fraternity Event Planner
Eastern Kentucky University
09.2009 - 05.2011
- Orchestrated social and philanthropy events for Phi Delta Theta Fraternity.
- Organized events and secured funding for Jason Lee Smith Scholarship Fund.
- Initiated post-event evaluations to assess success levels of events.
- Designed event themes and coordinated decorations, audio and visual equipment, and promotional materials to enhance event atmosphere.
Education
BA - Business and Technology
Eastern Kentucky University
05.2012
High School Diploma -
Bullitt Central High School
Shepherdsville, KY05-2005
Skills
- Marketing
- Business development
- Sales management
- Customer service
- Brand management
- Staff management
- Negotiation
- Relationship building
- Staff development
- Networking strategies
Organizations Affiliations Volunteer Work
- Active member of the Servant Team for Campus Outreach for Phi Delta Theta, KY Theta
- Social Chair, Historian, Rush Committee, Risk Manager, Pledge Educator
- Member of Knights of Palace and Emerging Leaders Institute of Phi Delta Theta
- Coordinated, emceed, and provided music for weddings, fundraisers, and parties
- Presenter/leader for Journey’s Kid’s Church (ongoing volunteer)
- Played the role of “the Grinch” for Journey Church’s “Grinchmas” event in 2018 and 2024
References
- Shawn Mouser, Senior VP of Finance and Human Resources at Huber Decor, Idea Source, and Essential Details, (502) 487-0891
- Steve Still, General Supervisor, R & R Fabricators and Erectors, (502) 939-7159
- Stephanie Smith, salesperson and former manager, Uncle Miltie’s Pawn Shop, (502) 553-5982
Timeline
Manager
Uncle Miltie’s Pawn Shop
07.2017 - 02.2025
Real Estate Agent
RE/MAX Alliance
01.2015 - 12.2017
Concierge – “The Mansion”
Churchill Downs
04.2013 - 05.2022
Social Fraternity Event Planner
Eastern Kentucky University
09.2009 - 05.2011
BA - Business and Technology
Eastern Kentucky University
High School Diploma -
Bullitt Central High School
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