Summary
Overview
Work History
Education
Skills
Timeline
Generic

DOUGLAS SNELL

Evansdale,IA

Summary

To secure a position within Grainger, using my knowledge of 10 years in Customer service to help solve customers and team members issues alike.

Overview

16
16
years of professional experience

Work History

Senior Customer Experience Rep (Help Phone)

Grainger
Waterloo, IA
01.2021 - Current
  • Completed Interim Leader training program
  • Assist team members with questions and standard work processes to result in one call resolutions
  • Take on Escalated phone calls to help customers find a resolution
  • Facilitate weekly Problem Tracker huddles to discuss any new problems or trends and get standard work processes updated to be more proficient and easier to navigate.

Petroleum Supply Sergeant

United States Army National Guard/Reserves
01.2008 - Current
  • Receive orders for missions, lead and delegate duties to 40 or more soldiers
  • Guide and Develop lower enlisted soldiers to help them achieve their military career goals
  • Provide Aviation fuel delivery to Military Aircraft and Ground vehicles
  • Deployed in 2016-2017 - Provided Logistical support for ground transportation units

Customer Experience Rep

Grainger
Waterloo, IA
01.2018 - 01.2021
  • Assist Customers with orders, returns, credits and debits
  • Coached peers to help develop BDP'S for product search calls to increase proficiency and achieve AHT goals
  • Was a SME for new hire classes
  • 10/2020 and 01/2021

Life insurance Agent

Cuna Mutual
Waverly, IA
01.2017 - 01.2018
  • Assisted customers with finding the right life insurance policy

Debt Collector/Team Captain

CBE, Inc.
Cedar Falls, IA
01.2010 - 01.2015
  • Coached team members to provide BDP's to achieve productivity metrics
  • Help team members with call flow and assist with Escalated phone calls

Education

Advanced Leadership Course

Advanced Leadership Course
Virginia
05-2023

High school diploma -

East High School

Basic Leadership Course -

United states Army

Skills

  • Teamwork
  • Adaptability
  • Detail oriented
  • Problem Solving
  • Emotional Intelligence

Timeline

Senior Customer Experience Rep (Help Phone)

Grainger
01.2021 - Current

Customer Experience Rep

Grainger
01.2018 - 01.2021

Life insurance Agent

Cuna Mutual
01.2017 - 01.2018

Debt Collector/Team Captain

CBE, Inc.
01.2010 - 01.2015

Petroleum Supply Sergeant

United States Army National Guard/Reserves
01.2008 - Current

Advanced Leadership Course

Advanced Leadership Course

High school diploma -

East High School

Basic Leadership Course -

United states Army
DOUGLAS SNELL