DOUGLAS SPENCER
Ridgeland,MS
Summary
Dynamic and results-driven professional with extensive experience in staff management and training at UMMC. Proven track record in enhancing team productivity through effective coaching and conflict resolution. Skilled in inventory management and customer service, consistently improving operational efficiency and customer satisfaction.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
19
19
years of professional experience
Work History
Supervisor
UMMC
07.2024 - Current
- Supervised daily operations to ensure compliance with healthcare regulations and protocols.
- Trained and mentored staff on best practices for patient care and safety measures.
- Coordinated scheduling of personnel to optimize workflow efficiency and resource allocation.
- Conducted regular performance evaluations to enhance team productivity and accountability.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Store Manager
Rue 21
03.2022 - 08.2024
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Implemented inventory management processes to maintain stock accuracy and availability.
- Developed promotional strategies to drive sales and enhance customer engagement.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Correctional Officer
CMMC
09.2022 - 07.2024
- Monitored inmate behavior to ensure safety and compliance with facility regulations.
- Conducted regular security checks and inspections throughout assigned areas.
- Responded effectively to emergencies, utilizing de-escalation techniques when necessary.
- Collaborated with staff to develop and implement rehabilitation programs for inmates.
Store Manager
Family Dollar
09.2017 - 03.2022
- Analyzed sales data to identify trends, optimize product placement, and improve profitability.
- Enforced compliance with safety standards and company policies among team members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
Dollar General Market
11.2010 - 09.2017
- Led team meetings to communicate goals, foster collaboration, and address challenges effectively.
- Collaborated with suppliers to negotiate favorable terms and streamline procurement processes.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Manager
Kangaroo Express
02.2007 - 11.2010
- Supervised daily operations to ensure compliance with company policies and standards.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Bachelor of Science -
Jackson State University
Jackson, Mississippi, MS05-2011
Associate of Applied Science -
Holmes Community College
Ridgeland, MS11-2007
High School Diploma -
Canton High School
Canton05-2004
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Staff discipline
- Team building
- Conflict resolution
- Coaching and mentoring
Timeline
Supervisor
UMMC
07.2024 - Current
Correctional Officer
CMMC
09.2022 - 07.2024
Store Manager
Rue 21
03.2022 - 08.2024
Store Manager
Family Dollar
09.2017 - 03.2022
Store Manager
Dollar General Market
11.2010 - 09.2017
Assistant Manager
Kangaroo Express
02.2007 - 11.2010
Bachelor of Science -
Jackson State University
Associate of Applied Science -
Holmes Community College
High School Diploma -
Canton High School