Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Douglas Sullivan

Pomona,CA

Summary

Experienced business owner with over 25 years of success in the healthcare and medical equipment industry. Proven ability to manage all aspects of business operations, including sales, regulatory compliance, customer relations, and strategic marketing. Known for developing strong partnerships with clients and institutions, achieving exceptional customer satisfaction, and driving consistent revenue growth. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Specialty Medical
Pomona, USA
01.1999 - 03.2025
  • Managed all facets of business operations including billing, sales, customer service, compliance with state and federal regulations, and accreditation standards.
  • Created targeted niche marketing strategies centered around personal relationships and client retention.
  • Achieved annual sales growth of 10–20% through exceptional customer service and follow-through.
  • Built lasting partnerships with hospitals, long-term care facilities, rehab centers, and physicians.
  • Maintained a 5.0-star Yelp rating for over 20 years through reliable, knowledgeable service.
  • Provided expert-level guidance on more than 200 different Durable Medical Equipment (DME) products.
  • Trained and certified in multiple Medicare and industry-standard credentials.

Education

Bachelor of Arts - Communications, Racetrack Management

University of Arizona
Tucson, AZ
01.1999

Skills

  • Business Operations Management
  • Regulatory Compliance (State & Federal)
  • Strategic Sales & Customer Retention
  • DME Product Knowledge
  • Healthcare Industry Marketing
  • Client Relationship Building
  • Accreditation Standards
  • Yelp & Online Reputation Management

Certification

  • HMDR Exemptee License
  • CA Medical Device Retail License
  • Care Credit Provider Certification
  • Pride Quantum Certification

Timeline

Specialty Medical
01.1999 - 03.2025

Bachelor of Arts - Communications, Racetrack Management

University of Arizona
Douglas Sullivan