LaTasha Burgess
Linden,NJ
Summary
Customer-focused administrative and support professional with a background in healthcare, corporate operations, and customer service. Handles claims research, billing resolution, scheduling, records management, and account maintenance with accuracy, HIPAA compliance, and organized follow-through.
Overview
13
13
years of professional experience
Work History
Independent Catering/Management & Admin Services
12.2024 - Current
- Provided catering and meal preparation services for small events and private clients
- Managed budgets, expenses, payroll and financial performance to maximize profitability
- Managed daily business operations and staff with also implemented strategies to improve business and workflow.
Customer Operations Specialist
FanDuel
08.2023 - 11.2024
- Delivered customer support by resolving account issues, payment discrepancies, and transaction errors, enhancing customer satisfaction
- Researched and addressed complex account and billing inquiries using CRM and internal systems, contributing to effective issue resolution
- Processed high-volume account updates and payment transactions with 99% accuracy
- Documented cases and maintained records to ensure compliance with financial policies, supporting organizational integrity
- Improved workflow efficiency through organized case tracking and follow-up
Administrative Assistant / Medical Office Support
University Hospital
12.2013 - 07.2022
- Acted as primary point of contact for patients, delivering exceptional customer service and support
- Scheduled appointments and coordinated patient visits to enhance operational efficiency
- Managed patient records and documentation to ensure strict HIPAA compliance
- Verified insurance, processed approvals, and researched billing and claims discrepancies
- Collected payments and resolved billing concerns for patients
- Prepared reports, intake forms, and case histories for medical staff
Education
High School Diploma -
Essex County Vocational Technical High School
Newark, NJ06-2002
Some College (No Degree) - Business Administration and Management
Essex County College
Newark, NJSkills
- Customer service
- Claims support
- CRM systems
- Insurance verification
- HIPAA compliance
- Data management
- Financial Management
- Business Operations Management
- Scheduling & Calendar Coordination
- Multitasking abilities
Timeline
Independent Catering/Management & Admin Services
12.2024 - Current
Customer Operations Specialist
FanDuel
08.2023 - 11.2024
Administrative Assistant / Medical Office Support
University Hospital
12.2013 - 07.2022
High School Diploma -
Essex County Vocational Technical High School
Some College (No Degree) - Business Administration and Management
Essex County College