Douglas Warren
Springhill,FL
Summary
Seasoned collision estimator with a strong background in repair planning, quality control, and workflow management. Experienced in working with insurers, technicians, and customers to maintain clear communication and efficient production. Focused on accurate estimates and successful repair completion.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Damage Estimator
Caliber Collision
Largo, Florida
09.2025 - Current
- Prepared accurate estimates using CCC One and Caliber Collision procedures.
- Inspected damaged vehicles to facilitate accurate collision repair estimates and effective repair planning.
- Reviewed supplements and updated repair orders to ensure alignment with insurance details.
- Communicated with customers about repair timelines and estimated details.
Collision Estimator
Caliber Collision
Chantilly, Virginia
03.2021 - 09.2025
- Oversee full repair cycle including intake, disassembly, repair, planning, supplements, quality control and delivery.
- Prepared repair estimates using CCC ONE and Mitchell for Caliber Collision vehicle damage appraisals.
- Coordinated with insurance companies including GEICO, USAA, State Farm, Allstate, and AAA to streamline claims processing.
- Retrieved OEM procedures for technicians and ordered required parts to ensure timely repairs.
- Conducted daily production meetings to monitor workflow and optimize shop operations.
Collision Estimator
Pro Tech Collision Center, Inc.
Fredericksburg, Virginia
09.2020 - 03.2021
- Inspected vehicles prepared repair estimates using CCC ONE and Mitchell for vehicle damage appraisals.
- Coordinated with insurance adjusters to review estimates and supplement requests.
- Scheduled appointments and communicated with customers about claim status, repairs, and timeline updates.
- Facilitated parts procurement to maintain workflow efficiency, coordinated workflow with technicians and updated customers through the repair process.
- Retrieved OEM procedures to guide repair processes effectively. performed final inspections
- Maintained organized documentation and upheld safety protocols to ensure compliance and safety standards.
Collision Appraiser
Koons Ford Collision Center
Falls Church, Virginia
09.2019 - 04.2020
- Prepared repair estimates for collision center vehicles using CCC One and Mitchell appraisal software.
- Scheduled repair appointments and conducted thorough damage assessments to ensure accurate repair planning.
- Communicated detailed repair requirements to technicians, service advisors, customers, and insurers to facilitate seamless operations.
- Managed final inspections and invoicing while following up on customer satisfaction to maintain high service standards.
Collision Appraiser
Service King Collision Repair
Woodbridge, Virginia
01.2016 - 05.2019
- Prepared detailed repair estimates for collision center vehicles using appraisal software, ensuring accurate assessments for timely repairs.
- Communicated clear repair requirements with technicians, service advisors, customers, and insurers to facilitate a smooth workflow.
- Assisted with front office operations by managing calls and greeting walk-in customers. including calls and walk-ins.
- Assisted customers with rental vehicle arrangements and delivered final vehicle explanations to enhance customer satisfaction.
Education
High School Diploma -
Annandale High School
Annandale, VA06-1984
Skills
- Collision estimates
- CCC One, Mitchell, ALLDATA
- OEM protocols
- Supplement documentation
- Vehicle inspection
- Workflow optimization
- Problem solving
- Critical thinking
- Cross-functional collaboration
- Effective communication
- Customer service
Certification
- ICAR Certification
Timeline
Damage Estimator
Caliber Collision
09.2025 - Current
Collision Estimator
Caliber Collision
03.2021 - 09.2025
Collision Estimator
Pro Tech Collision Center, Inc.
09.2020 - 03.2021
Collision Appraiser
Koons Ford Collision Center
09.2019 - 04.2020
Collision Appraiser
Service King Collision Repair
01.2016 - 05.2019
High School Diploma -
Annandale High School