Douglas Williams

United States Post Office

Brewerton

03.2000 - Current

Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
Developed strategies to improve efficiency within the post office's operations.
Implemented measures to reduce operational costs while maintaining quality standards.
Assisted in the hiring and training of new employees.
Ensured compliance with safety regulations when handling hazardous materials or equipment.
Resolved customer complaints in an efficient manner while providing excellent customer service.
Performed daily opening and closing procedures of the post office.
Responded to customer inquiries regarding postal services, pricing, and package tracking.
Provided support during peak times such as holidays or special events requiring additional staffing resources.
Maintained financial records, including budgets, expenditures, and income.
Processed payments from customers using credit cards or other payment methods.
Kept shifts properly staffed by creating and distributing work schedules.
Evaluated employee performance, offering feedback on areas needing improvement.
Supervised and coordinated postal facility's operational, management, and supportive services.