Douglas (Doug) McQuade

• Managed inventory levels and ensured product availability for optimal customer satisfaction.
• Developed and implemented training programs for staff on beer selection and customer service.
• Oversaw merchandise displays to enhance visibility and promote seasonal products effectively.
• Analyzed sales trends to adjust inventory strategies and maximize profitability outcomes.
• Led initiatives to improve operational efficiency across beer management processes and workflows.
• Mentored team members, fostering a culture of knowledge sharing within the department.
• Executed marketing campaigns to increase brand awareness and drive customer engagement in-store.
• Coordinated special events such as tap takeovers or beer dinners to generate buzz within the local community about the establishment''s offerings.
• Managed inventory levels effectively, ensuring optimal stock availability and reducing product wastage.
• Resolved customer complaints professionally and promptly, fostering a positive image of the business as a whole.
• Optimized storage conditions for various beer types, preserving product quality and maximizing shelf life.
• Collaborated with brewery representatives to organize successful promotional events and beer tastings.

Policy Disbursements (Accounting)-2 years

-expense disbursement checks

-check review and payment mailing

-traveled to Des Moines, IA for 7 weeks for training when company purchased a company

-traveled to Cleveland, OH for 4 weeks for training when company purchased a company

-traveled to Cincinnati, OH for 2 weeks for training when company purchased a company

Annuity Department-10 years

-claim payments

-EFT Setup

-Quality review

-Senior role-included complex issues

Admin role on Automated Work Distributor (AWD)-10 years plus until the system was retired

-User setup and all other maintenance

-Workflow and system coding

-Human Resources monthly termination report to remove access

Service Desk tickets-over 15 years

-AWD

system related issues which included troubleshooting and working with IT

user setup/maintenance

-CORE (centralized processing hub)

system related issues which including troubleshooting and working with IT

user setup/maintenance

Self Service Web (Provider portal)

system related issues which included troubleshooting and working with IT

user setup/maintenance

-Company policy related sights for policyholders

policyholder assistance

policyholder setup

-OPUS (productivity program)

user setup/maintenance

activity/work setup/maintenance

monthly meetings with several areas discussing their productivity numbers

conducted a professional relationship with our IT developers and ran meetings on how to work on any issues and coding enhancements