Douglas Everett
APO,AE
Summary
High-energy Retail Manager with strong leadership skills, excellent at juggling multiple tasks and working under pressure. Successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Overview
41
41
years of professional experience
Work History
Area General Manager
Army and Air Force Exchange Service
Dallas, Tx
10.2014 - 10.2025
- Implemented operational strategies and effectively built customer and employee loyalty.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Store Manager
Army Air Force Exchange Service
Dallas, Tx
03.2012 - 10.2014
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Multi unit business manager
Army Air Force Exchange Service
Dallas, Tx
04.2010 - 03.2012
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Reported issues to higher management with great detail.
Store Manager
Army Air Force Exchange Service
Dallas, Tx
03.2002 - 03.2010
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assisted with hiring, training and mentoring new staff members.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Production Manager
Fulda Tires
Fulda , Germany
11.1990 - 07.1998
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Sourced materials to keep up with production goals and meet customer demands.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Resolved issues quickly to maintain productivity goals.
Military member
Army
10.1984 - 06.1990
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
Education
BBA - International Business
Schiller International University
2001
MBA - Business
University of Phoenix
Skills
- Customer- and service-oriented
- Retail merchandising expertise
- Excellent communication skills
- Listening skills
- Energetic self-starter
- Results-oriented
- Process improvement
- Cost reduction and containment
- Superb time management skills
- Analytical
- Team building
- Business process re-engineering
- Strategic planning
- Staff development
- Change management
- Complex problem solving
Languages
Fluent in German
Timeline
Area General Manager
Army and Air Force Exchange Service
10.2014 - 10.2025
Store Manager
Army Air Force Exchange Service
03.2012 - 10.2014
Multi unit business manager
Army Air Force Exchange Service
04.2010 - 03.2012
Store Manager
Army Air Force Exchange Service
03.2002 - 03.2010
Production Manager
Fulda Tires
11.1990 - 07.1998
Military member
Army
10.1984 - 06.1990
BBA - International Business
Schiller International University
MBA - Business
University of Phoenix