Dovey French
Colorado Springs,CO
Summary
- Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
16
16
years of professional experience
Work History
Family Caseworker
Partners In Housing
2006 - Current
- Maintained caseload of up to 18 families
- Conducted monthly home visits and established positive working relationships with partner clients
- Participated in assessments to determine applicant motivation and ability to participate in programming
- Maintained confidential records and files with updated information
- Gained strong leadership skills by managing projects from start to finish
- Learned and adapted quickly to new technology and software applications
- Self-motivated, with strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Program Manager/Family Case Worker
Partners In Housing
2014 - Current
- Collaborate with volunteers and community members to implement Life Skills classes for personal growth of Partner clients
- Supervise and evaluate volunteers and interns
- Maintain caseload of up to 8 families with complex needs
Program Manager/Intake Assessor
Partners In Housing
10.2007 - Current
- Oversaw development and quality assurance of programs related to partner clients
- Develop and plan Life Skills schedule collaboratively working with staff and community members
- Conducted Intake Assessments and provide recommendations for acceptance increasing successful outcomes by 10%
- Maintained confidential records and files with updated information
Client Support Specialist
Embrave
2014 - Current
- Perform safety and security checks for 30 + clients and facility
- Thoroughly complete all necessary documentation for record keeping
- Professionally enforce required protocols for contraband and dangerous conditions
- De-escalate clients as needed from verbal aggression or mental health situations
Education
Master’s of Science - Human Services
Capella University
Bachelor’s of Social Work -
Colorado State University
Skills
- Creative Solutions
- Extensive knowledge of community resources
- Developing Service Plans
- Interpersonal and written communication
- Client relationship building
- Expertise in Apricot client database system
Timeline
Program Manager/Intake Assessor
Partners In Housing
10.2007 - Current
Family Caseworker
Partners In Housing
2006 - Current
Program Manager/Family Case Worker
Partners In Housing
2014 - Current
Client Support Specialist
Embrave
2014 - Current
Master’s of Science - Human Services
Capella University
Bachelor’s of Social Work -
Colorado State University
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