Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dovey French

Colorado Springs,CO

Summary

  • Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.

Overview

16
16
years of professional experience

Work History

Family Caseworker

Partners In Housing
2006 - Current
  • Maintained caseload of up to 18 families
  • Conducted monthly home visits and established positive working relationships with partner clients
  • Participated in assessments to determine applicant motivation and ability to participate in programming
  • Maintained confidential records and files with updated information
  • Gained strong leadership skills by managing projects from start to finish
  • Learned and adapted quickly to new technology and software applications
  • Self-motivated, with strong sense of personal responsibility.
  • Resolved problems, improved operations and provided exceptional service.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Program Manager/Family Case Worker

Partners In Housing
2014 - Current
  • Collaborate with volunteers and community members to implement Life Skills classes for personal growth of Partner clients
  • Supervise and evaluate volunteers and interns
  • Maintain caseload of up to 8 families with complex needs

Program Manager/Intake Assessor

Partners In Housing
10.2007 - Current
  • Oversaw development and quality assurance of programs related to partner clients
  • Develop and plan Life Skills schedule collaboratively working with staff and community members
  • Conducted Intake Assessments and provide recommendations for acceptance increasing successful outcomes by 10%
  • Maintained confidential records and files with updated information

Client Support Specialist

Embrave
2014 - Current
  • Perform safety and security checks for 30 + clients and facility
  • Thoroughly complete all necessary documentation for record keeping
  • Professionally enforce required protocols for contraband and dangerous conditions
  • De-escalate clients as needed from verbal aggression or mental health situations

Education

Master’s of Science - Human Services

Capella University

Bachelor’s of Social Work -

Colorado State University

Skills

  • Creative Solutions
  • Extensive knowledge of community resources
  • Developing Service Plans
  • Interpersonal and written communication
  • Client relationship building
  • Expertise in Apricot client database system

Timeline

Program Manager/Intake Assessor

Partners In Housing
10.2007 - Current

Family Caseworker

Partners In Housing
2006 - Current

Program Manager/Family Case Worker

Partners In Housing
2014 - Current

Client Support Specialist

Embrave
2014 - Current

Master’s of Science - Human Services

Capella University

Bachelor’s of Social Work -

Colorado State University
Dovey French