Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
16
16
years of professional experience
Work History
Family Caseworker
Partners In Housing
2006 - Current
Maintained caseload of up to 18 families
Conducted monthly home visits and established positive working relationships with partner clients
Participated in assessments to determine applicant motivation and ability to participate in programming
Maintained confidential records and files with updated information
Gained strong leadership skills by managing projects from start to finish
Learned and adapted quickly to new technology and software applications
Self-motivated, with strong sense of personal responsibility.
Resolved problems, improved operations and provided exceptional service.
Exercised leadership capabilities by successfully motivating and inspiring others.
Program Manager/Family Case Worker
Partners In Housing
2014 - Current
Collaborate with volunteers and community members to implement Life Skills classes for personal growth of Partner clients
Supervise and evaluate volunteers and interns
Maintain caseload of up to 8 families with complex needs
Program Manager/Intake Assessor
Partners In Housing
10.2007 - Current
Oversaw development and quality assurance of programs related to partner clients
Develop and plan Life Skills schedule collaboratively working with staff and community members
Conducted Intake Assessments and provide recommendations for acceptance increasing successful outcomes by 10%
Maintained confidential records and files with updated information
Client Support Specialist
Embrave
2014 - Current
Perform safety and security checks for 30 + clients and facility
Thoroughly complete all necessary documentation for record keeping
Professionally enforce required protocols for contraband and dangerous conditions
De-escalate clients as needed from verbal aggression or mental health situations