Dovie Thomas
Ruidoso
Summary
Dynamic and detail-oriented professional, excelling in customer service and conflict resolution. Skilled in data entry and office administration, I effectively managed customer inquiries and complaints, enhancing service efficiency and fostering positive client relationships. Committed to delivering exceptional support.
Overview
2026
2026
years of professional experience
Work History
Receptionist
Arroyo Vet Clinic
- Assisted customers with inquiries and product information, ensuring a positive experience.
- Managed customer complaints by providing effective solutions and support.
- Utilized CRM software to document interactions and track customer feedback.
- Collaborated with team members to improve service efficiency and response times.
- Developed familiarity with product offerings to provide accurate recommendations.
- Supported training new staff on customer service protocols and best practices.
- Adapted quickly to changes in policies and procedures to maintain service quality.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Substitute Teacher
Ruidoso Municipal Schools
09.2024 - Current
- Implemented lesson plans to promote student engagement and comprehension in diverse classroom settings.
- Adapted instructional methods to accommodate varying learning styles and classroom dynamics.
- Managed classroom behavior, fostering a positive learning environment through effective communication and conflict resolution.
- Collaborated with full-time teachers to ensure continuity of curriculum and instructional goals during absences.
- Utilized educational technology tools to facilitate interactive learning experiences and enhance student participation.
- Maintained accurate attendance records and reported significant behavioral or academic concerns to school administration.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Bookkeeper
First Security Guard Services
10.2022 - Current
- Processed invoices and payments, ensuring accuracy and timely reconciliation of accounts.
- Maintained general ledger entries, adhering to company policies and accounting standards.
- Managed payroll processing, verifying employee hours and deductions for precision.
- Assisted in preparing monthly financial statements, enhancing reporting accuracy and clarity.
Customer Service Representative
Moore Lane Veterinary Hospital
09.2023 - 03.2024
- Assisted customers with inquiries and product information, ensuring a positive experience.
- Managed customer complaints by providing effective solutions and support.
- Utilized CRM software to document interactions and track customer feedback.
- Collaborated with team members to improve service efficiency and response times.
- Developed familiarity with product offerings to provide accurate recommendations.
- Supported training new staff on customer service protocols and best practices.
- Adapted quickly to changes in policies and procedures to maintain service quality.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor In Architectural Science - Animal Science
New Mexico State University
Las Cruces, NM12.2018
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Scheduling
- Data inputting
- Office administration
- File management
- Mail handling
- Document management
- Professional demeanor
- Multi-line telephone systems
- Basic accounting
- Bookkeeping
- Business correspondence
Timeline
Substitute Teacher
Ruidoso Municipal Schools
09.2024 - Current
Customer Service Representative
Moore Lane Veterinary Hospital
09.2023 - 03.2024
Bookkeeper
First Security Guard Services
10.2022 - Current
Receptionist
Arroyo Vet Clinic
Bachelor In Architectural Science - Animal Science
New Mexico State University
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