Dorothea Pedrosa
Senior Sales Manager
Miami,Florida
Overview
9
9
years of professional experience
Work History
Senior Manager of International CM&I Sales
Norwegian Cruise Line Holdings
Miami, Florida
04.2024 - Current
- Lead and manage all aspects of the sales process for corporate charters, meetings, and incentive programs within the cruise line industry on a global scale.
- Collaborate with international clients to understand their business needs and provide tailored solutions to maximize the value of their events at sea.
- Build and maintain long-term relationships with key clients, ensuring high levels of satisfaction and repeat business.
- Drive negotiations, prepare customized proposals, and coordinate the seamless execution of charters from initial inquiry to post-event follow-up.
- Leverage expertise in managing large-scale corporate events and understanding global market trends to consistently increase bookings and revenue growth.
- Provide exceptional customer service, ensuring each client’s expectations are exceeded and their events run smoothly.
Senior Sales Manager - Remote
Norwegian Cruise Line
Miami, FL
11.2022 - 03.2024
- Lead and manage a high-performing remote sales team, overseeing all aspects of sales operations and performance.
- Develop and implement sales strategies to achieve company goals, while providing clear direction and motivation to a distributed team.
- Build and nurture a strong team culture by fostering collaboration, trust, and accountability, ensuring a positive and engaged remote work environment.
- Conduct regular virtual team meetings, coaching sessions, and performance reviews to ensure targets are met and individual team members are supported in their professional development.
- Monitor sales performance metrics, track progress toward goals, and provide actionable insights and feedback to improve productivity and drive revenue growth.
- Foster a collaborative and results-driven team culture through effective communication, goal setting, and support in a fully remote work environment.
- Utilize CRM tools and sales software to manage workflows, track leads, and maintain accurate records of team performance.
- Identify and implement best practices for remote sales processes, ensuring consistent delivery of excellent customer service and client satisfaction.
- Coordinate with other departments, such as marketing and customer support, to ensure a seamless sales process and drive client success.
Manger of Direct Sales
Norwegian Cruise Line
Miami, Florida
05.2019 - 10.2022
- Lead, motivate, and manage a team of 30 sales agents to achieve individual and team sales goals.
- Develop and implement sales strategies to drive revenue growth and improve team performance.
- Train and teach effective sales techniques to agents, ensuring they have the tools and knowledge to succeed.
- Conduct regular coaching sessions, performance reviews, and training to ensure continuous skill development and success.
- Monitor and analyze sales metrics to identify trends, provide feedback, and adjust strategies for optimal results.
- Foster a positive and collaborative team environment, encouraging open communication and high morale.
- Resolve any escalated issues or challenges, ensuring customer satisfaction and maintaining high service standards.
- Collaborate with other departments to ensure alignment of goals and seamless operations.
Personal Cruise Consultant
Norwegian Cruise Line
Miami, FL
08.2017 - 04.2019
- Assist clients in selecting and booking cruises, providing detailed information on itineraries, ships, and onboard amenities.
- Manage reservations, ensuring accuracy and handling upgrades, special requests, and group bookings.
- Build and maintain customer relationships, offering personalized recommendations and follow-up services.
- Meet sales targets by staying informed on promotions, upselling additional services, and delivering excellent customer service.
Corporate Trainer
Florida Business Consulting
Miami, FL
05.2016 - 06.2017
- Design and deliver comprehensive training programs for door-to-door sales teams, focusing on effective sales techniques, customer engagement, and objection handling.
- Provide ongoing coaching and support to sales representatives to improve performance, boost confidence, and ensure adherence to company standards.
- Develop training materials, role-playing scenarios, and sales scripts to enhance team skills and drive results.
- Monitor and evaluate sales team progress, providing constructive feedback and implementing strategies to overcome challenges and meet sales targets.
- Collaborate with leadership to align training initiatives with company goals and continuously improve the sales training process.
- Foster a positive learning environment, promoting teamwork, motivation, and the adoption of best sales practices.
Education
Bachelor of Science - International Business Management
Florida International University
Miami, FL08-2016
Skills
- Solution selling
- Sales team training
- Sales presentation
- Goals and performance
- Superior communication
- Innovative thinking
Affiliations
- Marathon Runner
Languages
Spanish
Native/ Bilingual
Timeline
Senior Manager of International CM&I Sales
Norwegian Cruise Line Holdings
04.2024 - Current
Senior Sales Manager - Remote
Norwegian Cruise Line
11.2022 - 03.2024
Manger of Direct Sales
Norwegian Cruise Line
05.2019 - 10.2022
Personal Cruise Consultant
Norwegian Cruise Line
08.2017 - 04.2019
Corporate Trainer
Florida Business Consulting
05.2016 - 06.2017
Bachelor of Science - International Business Management
Florida International University
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