Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dora Popaja

Dallas,TX

Summary

Dynamic professional proficient in developing and implementing strategic processes that streamline operations and mitigate risks.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Agent Team Member

State Farm - Kyle Aubry
08.2023 - Current
  • Maintain meticulous attention to detail in policy management, ensuring accuracy and regulatory compliance
  • Deliver exceptional customer service, resolving inquiries and issues promptly
  • Analyze weekly reports to complete policy audits
  • Share expert knowledge and best practices

Agency Principal

Allstate - Lena Hadi
02.2022 - 07.2023
  • Managed diverse group of 5, enhancing productivity and customer satisfaction
  • Led hiring and training for new staff on agency policies, procedures, and initiatives.
  • Developed strategies for streamlining operational procedures
  • Identified growth opportunities and solutions, implementing adjustments to improve business operations

Mortgage Loan Originator

Mr. Cooper
05.2021 - 02.2022
  • Managed accurate residential loan applications and financial documents adhering to federal and state regulations
  • Assessed applicants' financial health to determine best loan options while identifying potential risks
  • Providing high quality service to clients while resolving concerns and answering questions with clear communication during loan process
  • Maintained sales pipeline with efficiency and accuracy

Mortgage Loan Originator

Homepoint
11.2020 - 05.2021
  • Advising borrowers loan options and strategies to secure financing while identifying potential risks
  • Providing high quality service to clients while resolving concerns and answering questions with clear communication during loan process
  • Staying updated on new loan products and regulations

Office Manager

StateFarm-Lena Hadi
02.2019 - 11.2020
  • Submit accurate Auto, Fire, Health, Bank, and Life applications
  • Exceed Sales goals every month
  • Annual reviews with customers for needs based sales
  • Develop referral network through high quality service
  • Handle Service and Retention tasks
  • Assist in developing more efficient office procedures
  • Process payments and manage office deposits
  • Resolve customer complaints

Agent Team Member

State Farm-Daryn Farmer
02.2018 - 01.2019
  • Provide Remarkable customer service
  • Submit accurate Auto, Fire, Health, Bank, and Life applications
  • Maintain knowledgeable with system and procedure updates

Centralized Administrative Support

Statefarm Insurance
11.2016 - 02.2018
  • Virtually support 6-12 Sales Leaders in Western Market Area that provide support to 300+ insurance agents
  • Consistently pulled and analyzed various reports
  • Full Inbox and Calendar Management for 6 Sales Leaders

Education

Bachelors - Criminal Justice

University of Texas At Arlington
Arlington, TX
12.2014

Skills

  • Effective Communication
  • Extreme Attention to Detail
  • Research/ Analyze Reports
  • Superb Time and Task Management
  • Strategic Planning
  • Critical Thinking

Certification

  • Insurance -Property + Casualty
  • Insurance - Life + Health
  • Texas - SML Mortgage Loan Originator NMLS #1964018

Languages

Bosnian/ Croatian
Native or Bilingual

Timeline

Agent Team Member

State Farm - Kyle Aubry
08.2023 - Current

Agency Principal

Allstate - Lena Hadi
02.2022 - 07.2023

Mortgage Loan Originator

Mr. Cooper
05.2021 - 02.2022

Mortgage Loan Originator

Homepoint
11.2020 - 05.2021

Office Manager

StateFarm-Lena Hadi
02.2019 - 11.2020

Agent Team Member

State Farm-Daryn Farmer
02.2018 - 01.2019

Centralized Administrative Support

Statefarm Insurance
11.2016 - 02.2018

Bachelors - Criminal Justice

University of Texas At Arlington

Similar Profiles

CREATE PROFILE
Dora Popaja