Dora Popaja
Dallas,TX
Summary
Dynamic professional proficient in developing and implementing strategic processes that streamline operations and mitigate risks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Agent Team Member
State Farm - Kyle Aubry
Carrollton, TX
08.2023 - Current
- Maintain meticulous attention to detail in policy management, ensuring accuracy and regulatory compliance
- Deliver exceptional customer service, resolving inquiries and issues promptly
- Analyze weekly reports to complete policy audits
- Share expert knowledge and best practices
Agency Principal
Allstate - Lena Hadi
Carrollton, TX
02.2022 - 07.2023
- Managed diverse group of 5, enhancing productivity and customer satisfaction
- Led hiring and training for new staff on agency policies, procedures, and initiatives.
- Developed strategies for streamlining operational procedures
- Identified growth opportunities and solutions, implementing adjustments to improve business operations
Mortgage Loan Originator
Mr. Cooper
Coppell, TX
05.2021 - 02.2022
- Managed accurate residential loan applications and financial documents adhering to federal and state regulations
- Assessed applicants' financial health to determine best loan options while identifying potential risks
- Providing high quality service to clients while resolving concerns and answering questions with clear communication during loan process
- Maintained sales pipeline with efficiency and accuracy
Mortgage Loan Originator
Homepoint
Irving, TX
11.2020 - 05.2021
- Advising borrowers loan options and strategies to secure financing while identifying potential risks
- Providing high quality service to clients while resolving concerns and answering questions with clear communication during loan process
- Staying updated on new loan products and regulations
Office Manager
StateFarm-Lena Hadi
Richardson, TX
02.2019 - 11.2020
- Submit accurate Auto, Fire, Health, Bank, and Life applications
- Exceed Sales goals every month
- Annual reviews with customers for needs based sales
- Develop referral network through high quality service
- Handle Service and Retention tasks
- Assist in developing more efficient office procedures
- Process payments and manage office deposits
- Resolve customer complaints
Agent Team Member
State Farm-Daryn Farmer
Brookings, OR
02.2018 - 01.2019
- Provide Remarkable customer service
- Submit accurate Auto, Fire, Health, Bank, and Life applications
- Maintain knowledgeable with system and procedure updates
Centralized Administrative Support
Statefarm Insurance
11.2016 - 02.2018
- Virtually support 6-12 Sales Leaders in Western Market Area that provide support to 300+ insurance agents
- Consistently pulled and analyzed various reports
- Full Inbox and Calendar Management for 6 Sales Leaders
Education
Bachelors - Criminal Justice
University of Texas At Arlington
Arlington, TX12.2014
Skills
- Effective Communication
- Extreme Attention to Detail
- Research/ Analyze Reports
- Superb Time and Task Management
- Strategic Planning
- Critical Thinking
Certification
- Insurance -Property + Casualty
- Insurance - Life + Health
- Texas - SML Mortgage Loan Originator NMLS #1964018
Languages
Bosnian/ Croatian
Native or Bilingual
Timeline
Agent Team Member
State Farm - Kyle Aubry
08.2023 - Current
Agency Principal
Allstate - Lena Hadi
02.2022 - 07.2023
Mortgage Loan Originator
Mr. Cooper
05.2021 - 02.2022
Mortgage Loan Originator
Homepoint
11.2020 - 05.2021
Office Manager
StateFarm-Lena Hadi
02.2019 - 11.2020
Agent Team Member
State Farm-Daryn Farmer
02.2018 - 01.2019
Centralized Administrative Support
Statefarm Insurance
11.2016 - 02.2018
Bachelors - Criminal Justice
University of Texas At Arlington