Naomi Feliz
117 Tannenbaum Dr,AL
Summary
Dedicated Wait Staff Member producing menu items to desired specifications for residents. Promotes positive guest experiences with well-explained meal suggestions. Excellent problem-solving skills to work within constantly changing environment.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Agent Team Member
State Farm
Meridianville, AL
02.2025 - Current
- Supported customers in selecting appropriate insurance policies and coverage options.
- Assisted with processing claims and ensuring timely communication with clients.
- Managed customer inquiries through phone, email, and in-person interactions.
Contract Event Server, VIP Hospitality
RMC
Huntsville, AL
04.2022 - 08.2023
- Contracted out to events such as the Derby, PGA tournaments, and College World Series, serving guests in premium seating areas
- Accurately took and managed high-volume orders while maintaining efficiency, organization, and a positive guest experience
- Provided attentive, restaurant-style service by delivering food promptly, monitoring guest needs, and maintaining clean, presentable service areas
Team Member
Chick-fil-A
Huntsville, AL
03.2021 - 12.2021
- Delivered exceptional customer service by creating a welcoming, attentive dining experience and anticipating guest needs
- Accurately took and managed high-volume orders with speed and precision while maintaining a positive attitude
- Maintained clean, organized dining areas and ensured guests were consistently attended to throughout their visit
Education
Bachelor of Science - Business Administration
Faulkner University
Montgomery, AL 07.2025 - 05.2026
Skills
- Customer service
- Effective communication
- Team collaboration
- Time management
Languages
Spanish
Native/ Bilingual
Timeline
Bachelor of Science - Business Administration
Faulkner University
07.2025 - 05.2026
Agent Team Member
State Farm
02.2025 - Current
Contract Event Server, VIP Hospitality
RMC
04.2022 - 08.2023
Team Member
Chick-fil-A
03.2021 - 12.2021