Dracy Love Etienne
Brooklyn
Summary
-Dynamic and results-oriented professional with a proven track record at BOGORAZ LAW GROUP, excelling in legal research and customer relations. Leveraged expertise in MS Office to enhance client communication, achieving increased loyalty and repeat business. Demonstrated exceptional problem-solving skills and empathy, significantly improving customer satisfaction and team productivity.
-Personable and positive individual with excellent communication and problem-solving abilities. Possesses strong knowledge of customer service principles and proficiency in using CRM software. Dedicated to creating positive customer experiences and resolving issues effectively.
-Professional with strong background in customer relations and problem-solving. Focused on team collaboration and achieving high-quality results. Skilled in communication, conflict resolution, and adaptability to changing needs. Reliable and flexible, ensuring seamless service delivery and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Paralegal/Customer Service Representative
BOGORAZ LAW GROUP
07.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Responded to customer requests for products, services, and company information.
Medical Assistant
OPULENT Medical & Rehab Center
02.2021 - 04.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
Custumer Service
CAM TRANSFERT
03.2016 - 02.2017
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Education
High School Diploma -
COLLEGE CANADO HAITIEN
HAITI07-2011
Skills
- Legal research
- Proficient in MS office
- Follow-up skills
- Client communication
- Customer service
- Customer relations
- Computer proficiency
- Microsoft Excel
- Customer satisfaction measurement
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction.
Languages
English
Full Professional
French
Native or Bilingual
Creole,Haitian
Native or Bilingual
Spanish
Limited Working
Timeline
Paralegal/Customer Service Representative
BOGORAZ LAW GROUP
07.2022 - Current
Medical Assistant
OPULENT Medical & Rehab Center
02.2021 - 04.2022
Custumer Service
CAM TRANSFERT
03.2016 - 02.2017
High School Diploma -
COLLEGE CANADO HAITIEN
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