Draelle Jamerson
Phoenix,AZ
Summary
Seasoned specialist with a results-driven and focused approach to completing work. Skilled leader, offering several years of comprehensive experience in customer service. Meticulous planner and problem-solver with excellent attention to detail and great work ethic.
Overview
10
10
years of professional experience
Work History
Home Based Senior Specialist Collection
Target Corporation
Phoenix, AZ
10.2019 - Current
- Met demands of busy collections group by performing high volume of daily calls.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Processed payments through various methods such as credit cards, online banking and debit card transactions.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Recorded and updated customer personal accounts with accurate contact information.
Warehouse Associate
Stitch Fix
Phoenix, AZ
02.2016 - 10.2019
- Machine trainer and operator in outbound department
- Thoroughly inspect and fold hand-picked clothing items.
- Pack orders for shipment according to customer specifications.
- Worked collaboratively with team members to achieve common goals and objectives.
- Folded letters, circulars or other documents and inserted into envelopes for distribution.
Retail Sales Associate Cashier
walmart
Phoenix, AZ
10.2014 - 05.2016
- Greeted customers and provided excellent customer service.
- Promoted loyalty programs to increase customer retention.
- Verified that all prices were accurate before ringing up purchases.
- Operated a cash register to accurately process sales transactions.
- Helped other team members as needed during peak business times.
- Assisted customers in locating items within the store.
Education
Certified Nursing Assistant
Providence Training Institute
Phoenix, AZ05-2015
Some College (No Degree) - Psychology
University of Michigan
Flint, MI05-2012
Skills
- Outbound Calling
- Call center background
- Conflict resolution techniques
- Financial Management
- Sales experience
- Customer Service
- Upselling strategies
- Time Management
Timeline
Home Based Senior Specialist Collection
Target Corporation
10.2019 - Current
Warehouse Associate
Stitch Fix
02.2016 - 10.2019
Retail Sales Associate Cashier
walmart
10.2014 - 05.2016
Certified Nursing Assistant
Providence Training Institute
Some College (No Degree) - Psychology
University of Michigan