Dragan Tanasic
Jacksonville,FL
Summary
Technology-inclined professional with fourteen years of experience, including ten years of managing the entire IT program for Navy Region Southeast. Strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented team player with strong organizational skills with ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Specialist (System Analysis)
Department Of The Navy
10.2012 - Current
- Supporting 16 installations with all IT related issues to include software implementation and support, database/server administration, network support, WiFi support and end user support.
- Network support to include network monitoring, switch management and troubleshooting.
- Coordinating with Region Information Security on special projects regarding all network and non-network devices.
- Liaison between higher headquarters and installation end users on implementation of new software, policy, instruction and guidance.
- Creates, and conducts presentations to brief senior level military and DOD officials.
- Working with installations program managers to determine end user training requirements and developing and implementing training guides to standardize processes across Southeast region programs.
- Working with local IT staff on projects specific to software upgrades, server upgrades and client updates. Monitoring team progress.
- Implementation of multiple software systems.
- Subject matter expert in multiple software systems.
- Working with Commander Navy Installations Command (CNIC) to test new software releases before region implementation.
- Training technical and non-technical personnel on use of IT systems and standard business processes to support customers.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Assisted with updating technical support best practices for use by team.
- Promoted efficiency among departments with prompt resolution of system issues.
- Maintained servers and databases to keep networks fully operational during peak periods.
- Used ticketing systems to manage and process support actions and requests
- Gained strong leadership skills by managing projects from start to finish
Application Specialist
Vermont Systems Inc
08.2008 - 10.2012
- Working with IT teams to implement software on new servers/client, including imaging of machine, network configuration, and hardware configuration.
- Experience with implementation of Payment Card Industry Data Security Standards (PCI-DSS) using VeriFone credit card devices.
- Software support experience, troubleshooting software and hardware issues for municipal, Army and Navy customers using RecTrac/CYMS software.
- Experience with web servers, setting up IIS, inbound/outbound firewall exceptions, TCP/UDP port configuration and some exposure to HTML.
Experience with following technical areas and tools: SSL, Tomcat, Networking, Security, Virus software, email servers. - Corrected, modified and upgraded software to improve performance
Education
Bachelor of Science - Computer and Digital Forensics
Champlain College
Burlington, VT05.2008
2-year program, Computer Systems I & II - undefined
Burlington Technical Center
2003
Skills
- Software Implementation
- Collaborative Team Player
- Assisting with Deployments
- Tracking and Documentation
- Hardware and Software Configuration
- Project Implementation
- Microsoft Windows and Office
- Quality Assurance
- Onsite Installations
- Application Support
- User Guidance
- TCP/IP
Accomplishments
- Implemented BOX cloud content management software for Navy Region Southeast to meet paperless initiative for our account receivable, accounts payable, contract and marketing departments.
Certification
- CompTIA Security +
Languages
Spanish
Limited Working
Croatian
Native or Bilingual
Timeline
IT Specialist (System Analysis)
Department Of The Navy
10.2012 - Current
Application Specialist
Vermont Systems Inc
08.2008 - 10.2012
Bachelor of Science - Computer and Digital Forensics
Champlain College
2-year program, Computer Systems I & II - undefined
Burlington Technical Center
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