Dynamic Client Relations Specialist with a proven track record at US Bank National Association, leveraging effective listening and proactive sales techniques to enhance customer retention. Skilled in cross-selling and client education, I excel in building relationships and driving results through collaborative teamwork and creative problem-solving. Fluent in Serbian and Bosnian, I deliver exceptional service.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve monthly/yearly goals.
Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.