Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dragana Janjanin

Altoona,IA

Summary

Dynamic Client Relations Specialist with a proven track record at US Bank National Association, leveraging effective listening and proactive sales techniques to enhance customer retention. Skilled in cross-selling and client education, I excel in building relationships and driving results through collaborative teamwork and creative problem-solving. Fluent in Serbian and Bosnian, I deliver exceptional service.

Overview

6
6
years of professional experience

Work History

Client Relations Specialist

US Bank National Association
02.2024 - Current
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve monthly/yearly goals.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.

Client Relations Specialist

US Bank National Association
12.2020 - 08.2022

Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve monthly/yearly goals.
Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.

Ecommerce Shopper Specials

Walmart
12.2019 - 12.2020
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

Bachelor of Science - Kindergarten And Preschool Education

Visoka Skola Strukovnih Studija Za Obrazovanje Vaspitaca
Serbia
10-2018

Skills

  • Effective listening skills
  • Effective verbal communication
  • Proactive work ethic
  • Sales proficiency
  • Bank teller experience
  • Cross-selling and partner referrals
  • Cash handling
  • Client education
  • Customer-focused service
  • Relationship building
  • Creative thinking
  • Follow-up skills
  • Collaborative teamwork
  • Multitasking ability
  • Fluent in Serbian and Bosnian

Languages

Serbian
Native or Bilingual

Timeline

Client Relations Specialist

US Bank National Association
02.2024 - Current

Client Relations Specialist

US Bank National Association
12.2020 - 08.2022

Ecommerce Shopper Specials

Walmart
12.2019 - 12.2020

Bachelor of Science - Kindergarten And Preschool Education

Visoka Skola Strukovnih Studija Za Obrazovanje Vaspitaca