Philip Frost
Daytona Beach,Florida
Summary
Proven expertise in all DCF program areas, providing outstanding customer service to our clients. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting the Department's goals and mission.
Overview
8
8
years of professional experience
Work History
Client Relations Specialist
Dept of Children & Families
Daytona Beach, FL
10.2022 - Current
- Maintained positive relationships with clients by providing prompt responses to their queries.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Consulted with customers to resolve issues.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Addressed inquiries from clients and department team members.
- Upheld privacy and security requirements for customer information.
- Completed continuing education and training programs for professional development.
Adult Protective Investigator
Dept of Children & Families
Daytona Beach, FL
09.2020 - 10.2022
- Assessed client's physical environment for potential health and safety hazards or risk factors that may contribute to maltreatment or endangerment of the elderly adult.
- Facilitated family conferences when needed to discuss safety concerns regarding an elder adult in need of protection from abuse or neglect.
- Reviewed and evaluated evidence to determine appropriate action in response to referrals or complaints.
- Interpreted state laws, regulations and policies related to Adult Protective Services cases.
- Provided counseling support for victims of abuse or neglect.
- Maintained accurate records on all assigned cases according to department standards and regulations.
- Collaborated with law enforcement personnel on investigations involving criminal activity against vulnerable adults.
- Appeared in court hearings as a witness for the prosecution concerning APS cases.
- Developed plans for services, resources and follow-up activities to ensure the safety of vulnerable adults.
- Responded promptly to emergency situations involving vulnerable adults at risk of harm due to abuse or neglect.
- Conducted detailed investigations into allegations of abuse, neglect, and exploitation of vulnerable adults.
- Performed home visits to assess living conditions of individuals receiving protective services.
Child Protective Investigator
Dept of Children & Families
Daytona Beach, FL
09.2015 - 09.2020
- Conducted in-depth interviews with children, guardians, doctors, nurses and law enforcement to gain insight into individual cases.
- Investigated each child's living environment to determine whether home was safe or presented risks.
- Remained composed and calm when interacting with individuals, taking into account that children and families were involved in high-stress situations.
- Provided crisis intervention services when needed.
- Developed and executed plans to remove children from homes where abuse or neglect had occurred.
- Facilitated delivery of services and resources after thoroughly assessing each child's individual needs.
- Provided testimony at hearings related to child protective investigations.
- Collaborated with other agencies such as law enforcement, mental health providers, schools, and social services.
- Assessed family dynamics and provided guidance for improvement.
- Attended trainings related to current trends in Child Protective Services.
- Maintained detailed records on all cases including reports and notes from interviews.
- Participated in court proceedings related to cases.
- Conducted home visits, interviews, and assessments in order to evaluate the safety of a child's environment.
- Facilitated communication between involved parties while protecting confidentiality of information.
- Prepared written summaries following each investigation or contact with a family member.
- Developed case plans in order to ensure that the best interests of the child were met.
- Provided appropriate referrals for counseling or other supportive services.
- Investigated reports of child abuse and neglect to determine if further actions are necessary.
- Developed strategies for working effectively with clients from diverse backgrounds.
- Responded to emergency situations involving children requiring immediate attention.
- Ensured compliance with state regulations regarding child abuse investigations.
- Maintained professional relationships with families during difficult times.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
Education
Graduate of NERLA - Leadership
Northeast Region Leadership Academy
Jacksonville, FL10-2021
Master of Science - Executive Management
Florida State University
Tallahassee, FL05-2003
Bachelor of Arts - Psychology & Sociology
University of Victoria
Victoria, BC, Canada05-1998
POST (Police Officer Special Training) -
Oakland Police Academy
Oakland, CA04-1986
Skills
- Professional Networking
- Report Preparation
- Active Listening
- Research
- Complaint Resolution
- Client Needs Assessment
- Professional Telephone Demeanor
- Adaptive Team Player
- Critical Thinking
- Executive Management Support
- Information Gathering
- Multidisciplinary Collaboration
- Court Testimony
- Writing and Verbal Communication
- Substance Abuse Knowledge
- Abuse and Neglect Investigation
- Safety Planning
- Confidentiality Practices
- Case Documentation
- Teamwork and Cooperation
- Effective Customer Communication
- Conducting Interviews
- De-Escalation Techniques
Timeline
Client Relations Specialist
Dept of Children & Families
10.2022 - Current
Adult Protective Investigator
Dept of Children & Families
09.2020 - 10.2022
Child Protective Investigator
Dept of Children & Families
09.2015 - 09.2020
Graduate of NERLA - Leadership
Northeast Region Leadership Academy
Master of Science - Executive Management
Florida State University
Bachelor of Arts - Psychology & Sociology
University of Victoria
POST (Police Officer Special Training) -
Oakland Police Academy
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