Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Aaron Sanchez

Houston,United States

Summary

Driven professional with a proven track record in client relations and social media management, notably at Real Work. Excelled in enhancing customer retention and building a loyal following through expert CRM software proficiency and exceptional service. Skilled in data entry and professional networking, achieving significant improvements in client satisfaction and engagement. Well-qualified Account Manager proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Overview

4
4
years of professional experience

Work History

Client Relations Specialist/Account Manager

Late Hours Media
07.2024 - Current
  • Built strong relationships with clients through effective communication and consistent followup.
  • Provided accurate information about promotions, customer programs, and services, helping drive high customer retention.
  • Logged call information and solutions provided into internal database.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
  • Managed department email and call volume and coordinated department schedules to maximize coverage during peak hours.

Social Media Manager/Account Manager, Inside Sales

Real Work
07.2022 - Current
  • Collaborated with internal teams to resolve client issues quickly and efficiently.
  • Managed and audited work submissions to facilitate timely payments.
  • Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.

IT Technician

Network Cabling Services
05.2021 - 07.2022
  • Subcontractor for MD Anderson
  • Managed event logistics and day-to-day operations.
  • Inspected deficiencies of low voltage data, HVAC, and electrical cable.
  • Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.


IT Technician

Tech Wranglers
12.2020 - 05.2021
  • Maintained office PCs, networks and mobile devices.
  • Performed troubleshooting and repaired peripheral devices such as printers and scanners.
  • Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.

Education

High School Diploma -

Austin High School
Houston, TX
06.2018

Skills

  • CRM software proficiency
  • Client Retention Strategies
  • Project Management
  • Professional Networking
  • Multi-line phone talent
  • Data Entry
  • Microsoft Outlook
  • Data Collection
  • Scheduling
  • Order Fulfillment
  • Coordination
  • Performance Tracking

Languages

English
Native or Bilingual
German
Limited Working
French
Limited Working

Accomplishments

  • Established new connections with local businesses through pro bono work.
  • Achieved $700k on an account by completing and managing other members with accuracy and efficiency.
  • Amassed 500k+ followers on a social media platform.


Timeline

Client Relations Specialist/Account Manager

Late Hours Media
07.2024 - Current

Social Media Manager/Account Manager, Inside Sales

Real Work
07.2022 - Current

IT Technician

Network Cabling Services
05.2021 - 07.2022

IT Technician

Tech Wranglers
12.2020 - 05.2021

High School Diploma -

Austin High School

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Aaron Sanchez