Alexus Bunner
Willoughby,OH
Summary
Dynamic Client Relations Specialist with a proven track record at Sitel operating corporation, achieving a 90% first-call resolution rate. Skilled in database management and exceptional communication, I excel in delivering technical support and optimizing processes to enhance client satisfaction and retention. Committed to fostering positive client relationships through effective problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Relations Specialist
Sitel operating corporation
01.2025 - Current
- Assist with tax inquiries and software troubleshooting for 50-100 calls daily.
- Assisted clients in navigating Intuit Tax software for precise tax submissions.
- Ensured call completion within 5-15 minutes with a 90% first-call resolution rate.
- Delivered support with clear and effective communication, achieving over 85% CSAT.
- Updated databases with new and modified customer data.
Wax Operator
PCC Airfoils LLC
01.2023 - 12.2024
- Surpassed standard production rates consistently by achieving 120% output.
- Coordinate interdepartmental efforts for quality assurance.
- Assembled wax clusters adhering to IEP guidelines.
- Verified assembled parts for quality compliance.
- Managed hazardous waste following MSD regulations.
- Documented daily work activities and time distribution using operational codes.
- Inspected finished products to verify conformity to quality standards.
Home Health Aide
A Better Community
06.2021 - 12.2022
- Managed patient's daily requirements including cooking and household tasks.
- Administered daily medication in compliance with established procedures.
- Accompanied patients to medical consultations and provided support during visits.
- Examined medical documents and therapy schedules consistently to maintain excellent patient care.
- Monitored patient condition, including physical and mental health.
- Provide guidance on effective nutrition strategies.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
Education
Data Analytics
Southern New Hampshire University
Hooksett, NH03-2030
Skills
- Database management
- Process optimization
- Microsoft outlook
- Client retention strategies
- Data entry
- Medical terminology
- POS systems expert
- CRM software proficiency
- Creative problem solving
- Technical support
- Typing proficiency
- Exceptional communication
- Customer service
- Inbound and outbound calling
Certification
- Medication administration certificate
- CPR certified
- Home health aid certification
Timeline
Client Relations Specialist
Sitel operating corporation
01.2025 - Current
Wax Operator
PCC Airfoils LLC
01.2023 - 12.2024
Home Health Aide
A Better Community
06.2021 - 12.2022
Data Analytics
Southern New Hampshire University
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