Ryan St Jules
Mesa,AZ
Summary
Detail-oriented logistics professional specializing in client onboarding and supply chain efficiency. Successfully managed CRM databases and ensured regulatory compliance, contributing to enhanced customer satisfaction and seamless operational processes.
Overview
12
12
years of professional experience
Work History
Client Relations Specialist
Vanguard
Scottsdale, Arizona
07.2024 - Current
- Coordinated client onboarding processes, facilitating smooth transitions to services and enhancing client satisfaction.
- Educated clients on investment options and product features during consultations.
- Assisted customers in opening accounts, making deposits, updating information, and executing routine transactions efficiently.
- Established and maintained CRM databases, ensuring accurate data entry and compliance with regulatory standards.
Office Manager
ISSA LLC
09.2022 - 11.2023
- Ordered, received, and organized supplies in the supply room to maintain inventory levels.
- Inspects and verifies supplies received against invoice and packing slip.
- Reviewed incoming order forms for coding accuracy, requested quantities, and authorized approvals to ensure compliance.
- Initiates requests for vendor corrections.
- make office supplies arrangements
- scheduled meetings and appointments
- Addressed and resolved customer concerns effectively, enhancing customer satisfaction through strong communication.
- Demonstrated honesty and integrity by adhering to company policies and procedures consistently.
Vendor Management
SANTANDER CONSUMER USA
08.2017 - 04.2022
- Monitored daily monetary activity across repossession accounts to spot trends and reduce risk.
- Worked closely with repossession companies and auctions to track progress on each assignment.
- Managed vehicle assignments for repossession and coordinated efficient routing to recovery agents.
- Prepared documentation and gathered details through skip tracing efforts to support collateral recovery.
- Took necessary action to gain possession of collateral or collect delinquent payments.
- Answered incoming calls to encourage reinstatement of repossessed collateral loans by reviewing past-due balances and fees to help prevent further losses.
- Recorded account activity and relevant updates, including employment verifications and demographic changes, to keep files accurate.
Customer Service
Safelite Auto Glass
02.2015 - 08.2017
- Resolved customer inquiries and issues swiftly and professionally, ensuring a positive shopping experience.
- Guided customers in selecting products tailored to their needs and preferences, enhancing satisfaction.
- Monitored and communicated sales promotions and product features to customers, improving their buying decisions.
- Processed transactions accurately through point-of-sale systems.
Education
High school diploma -
Palo Verde High School
Blythe, CAJune.2006
Skills
- Client onboarding
- CRM database management
- Customer relationship management
- Customer Service
- Client retention strategies
- Regulatory compliance
- Digital Literacy
- Microsoft Office
- Attention to Detail
- Time management
- Verbal communication
- Effective communications
- Conflict resolution
- Leadership
- Employee evaluation
- Financial literacy
Timeline
Client Relations Specialist
Vanguard
07.2024 - Current
Office Manager
ISSA LLC
09.2022 - 11.2023
Vendor Management
SANTANDER CONSUMER USA
08.2017 - 04.2022
Customer Service
Safelite Auto Glass
02.2015 - 08.2017
High school diploma -
Palo Verde High School