Dragon Tran
Mesquite,TX
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections and a proven track record at A1 Drain Cleaning, enhancing client satisfaction through effective communication and conflict resolution. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Project Coordinator
A1 Drain Cleaning
Dallas, TX
06.2024 - Current
- Coordinated daily multi-channel communications (email, phone, internal portals), ensuring timely responses, accurate information delivery, and improved client satisfaction through proactive conflict resolution.
- Supported executive leadership by preparing reports, organizing project documentation, and assisting with the rollout of key initiatives—including outreach campaigns, workflow improvements, and pricing updates—that contributed to an 80% increase in job volume.
- Oversaw project lifecycles by maintaining detailed planning documents, tracking deadlines, and monitoring task completion, while facilitating communication between technicians, plumbing partners, and property management clients to strengthen relationships and enhance retention.
- Maintained organized records, updated internal systems, and ensured smooth administrative operations to support team efficiency, and consistent project execution.
Housekeeping Supervisor
The Legacy at Midtown Park
Dallas, TX
06.2022 - 06.2024
- Led a 36-member team, focusing on servant-leadership to elevate departmental performance.
- Served as Interim Housekeeping Director, maintaining operational continuity amid leadership changes.
- Executed process improvements that reinforced high organizational standards and improved team morale.
Lead Housekeeper
The Legacy at Midtown Park
Dallas, TX
10.2020 - 10.2022
- Executed projects collaboratively with cross-functional teams, exceeding industry cleanliness and sanitation standards.
- Implemented inspection systems for linen closets and storage areas to ensure adequate supplies.
- Reduced inventory loss by 80% across three senior living buildings through effective management.
Education
Associate of Applied Science - Business Administration And Management
Eastfield College
Mesquite, TX05-2024
Associate of Applied Science - Human Resources Assistant
Eastfield College
Mesquite, TX05-2024
Skills
- Client relationship management
- Coaching and guidance
- Event planning
- Inventory management
- Microsoft Office proficiency
- Quality assurance
Certification
- Communication Skills for Business (CSB) - Professional Communication. Issued by Certiport.
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Administrative Assistant/Project Coordinator
A1 Drain Cleaning
06.2024 - Current
Housekeeping Supervisor
The Legacy at Midtown Park
06.2022 - 06.2024
Lead Housekeeper
The Legacy at Midtown Park
10.2020 - 10.2022
Associate of Applied Science - Business Administration And Management
Eastfield College
Associate of Applied Science - Human Resources Assistant
Eastfield College