Drake Hain
Omaha,NE
Summary
Driven by a results-focused approach, I leveraged expert problem-solving and teamwork skills at Best Buy to enhance customer satisfaction and collaborate on budget-compliant projects. My background in customer relations and quality assurance across various roles has consistently contributed to business growth and operational excellence. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
5
5
years of professional experience
Work History
Product Flow Specialist
Best Buy
06.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
Cashier/Sales Associate
Westlake Ace Hardware
05.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Stocker
Neighborhood Walmart
03.2020 - 09.2020
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Cashier/Sales Specialist
Home Depot
02.2019 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Burke High School
Omaha, NESkills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Teamwork and Collaboration
- Self Motivation
- Time Management
- Problem-Solving
Timeline
Product Flow Specialist
Best Buy
06.2021 - Current
Cashier/Sales Associate
Westlake Ace Hardware
05.2020 - 06.2021
Stocker
Neighborhood Walmart
03.2020 - 09.2020
Cashier/Sales Specialist
Home Depot
02.2019 - 09.2020
High School Diploma -
Burke High School