Drake Julian

Manasquan,New jersey

Summary

I'm an entry level IT help desk technician with a specialty in Healthcare IT supporting clinical and business systems. I'm experienced with troubleshooting in Microsoft 365, Epic, Nextgen, and network/VoIP enviornments in a user facing help desk role. Previously I have grown a strong background in customer support with the ability to communicate technical solutions to non-technical users. Im hoping to grow within healtcare IT and purse EPIC certification.

Overview

2027

years of professional experience

Certification

Work History

Help Desk Technician

VNA Health Group

12 2024 - Current

Provided Tier-1 IT support for healthcare staff by troubleshooting hardware, software, and access issues.
Supported enterprise applications such as HCHB and Pointcare, Nextgen, M365, Epic, vonage, and Cisco systems
Deployed and configured company devices including laptops and mobile devices
Provided this support both remote and in-person
documentation of incidents and resolutions in tickets
User facing position

Technical Assistant

Volvo Cars Manasquan

01 2024 - 11 2024

Provided customer support and troubleshooting for volvo cars software and hardware
Maintained Volvo company hardware such as printers, desktops, and volvo cars
Assisted with sales
Customer facing position

Sales Associate

Best Buy

10 2020 - 08 2023

Assisted customers with purchasing and troubleshooting of consumer technology in a wide variety of categories including TVs, home and business computing and networking devices
Diagnosed and solved basic hardware or software issues for consumer electronics.
Customer facing position

Cashier Assistant

Whole Food Market

03 2018 - 10 2020

Aided in a variety of store tasks including cart wrangling, assisting cashiers, inventory management, and customer service
Customer facing role

Education

High School Degree -

Manasquan high school

07.2016

Skills

Skill set

Customer/user support: My number 1 skill Entire adult career has revolver around working with and helping others
M365 administration systems: Entra, intune, exchange

Healthcare EHR support: Homecare homebase, pointcare, Nextgen, Epic
Windows OS experience, Active directory experience
Support tools: ticketing, rdp, user training