Drake Lundquist
Miami,FL
Summary
My name is DRAKELUNDQUIST I am dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Arise Virtural Solutions
Miramar, FL
06.2021 - Current
- As a customer service representative agent on the arise platform I've been working with the Dick's Sporting Goods. Dick's Sporting Goods, it's a great client on the arise platform and I've been placing orders with them, Processing Exchange, and refund, Etc..
- By doing so I did demonstrate ...
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Liveops
Scottsdale, AZ
02.2023 - 11.2024
- In this role I was a chat agent representative, I've been working on this platform I've been working on the client called Nike I've been placing orders doing refunded exchange, In this position I've been chatting with customer helping them placing their orders and helping them exchanging those item when they place the orders.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
ADMINISTRATION
West Florida High School/Technical
Pensacola, FL05-2021
Skills
- Empathy
- great communication skills
- Problem solving skills
- Active listening
- Computer Proficiency
- Consultative Sales
- Report Generation
- Inbound and Outbound Calling
- Data Collection
- Customer Support
Timeline
Customer Service Representative
Liveops
02.2023 - 11.2024
Customer Service Representative
Arise Virtural Solutions
06.2021 - Current
ADMINISTRATION
West Florida High School/Technical
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