Drake Mosley
Everett
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Hardscape Manager
Northern Pacific Scapes
Bothell
01.2023 - Current
- Supervised hardscape installation projects from start to finish.
- Coordinated with clients to finalize design specifications.
- Managed inventory of materials and supplies for projects.
- Collaborated with landscape architects on project designs.
- Resolved client concerns promptly to maintain satisfaction levels.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Coordinated with contractors, subcontractors, architects and engineers for successful completion of projects.
- Performed cost estimates for labor and material costs associated with each project.
- Assisted in the development of budgets based on projected expenses related to upcoming jobs.
Vehicle Upfitter
Blackwood industries- Line-x Of Kirkland
Woodinville
01.2019 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Skills
- Cost estimation
- Customer relationship management
- Problem resolution
- Effective communication
- Attention to detail
- Heavy machinery
- Scheduling
- Grading techniques
- OSHA compliance
- Site preparation
References
References available upon request.
Timeline
Hardscape Manager
Northern Pacific Scapes
01.2023 - Current
Vehicle Upfitter
Blackwood industries- Line-x Of Kirkland
01.2019 - Current