Summary
Overview
Work History
Education
Skills
Timeline
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Drake Muse

Owings Mills,MD

Summary

Seasoned professional with 7 years of diverse customer service experience. Skilled in crisis management, problem-solving, and maintaining high standards of service quality. Also dedicated with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Possesses versatile skills in project management and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for my adaptability and proactive approach in delivering effective solutions. I have the willingness to learn and am very poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Sports Coordinator

i9 Sports
05.2022 - 02.2024
  • Facilitate effective team and coach assignments, ensuring a smooth initiation for all participants
  • Distribute team jerseys to coaches, maintaining organization and preparedness for game days
  • Provide support in coaching duties as required, in addition to officiating games and managing scorekeeping responsibilities

Retail Sales Associate

DTLR
12.2022 - 11.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Greeted customers and provided outstanding customer service.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Processed orders and handled shipment.

Footwear Specialist

Dick's Sporting Good
03.2021 - 02.2022
  • Assisted customers in selecting footwear by effectively identifying their preferences and ensuring a comfortable fit
  • Maintained inventory levels and organized displays to enhance product visibility and accessibility
  • Provided informed responses to inquiries regarding merchandise and company policies, contributing to a positive shopping experience

Security Guard

Excalibur Security Service
01.2019 - 01.2021
  • Monitored surveillance systems, ensuring the prevention of property damage and equipment theft
  • Investigated security incidents and responded to alarms and emergencies, effectively deescalating crises
  • Coordinated with police, fire, and paramedic services, providing support and compiling comprehensive incident reports

Sales Associate

Gardiner Wolfs Furniture
07.2020 - 11.2020
  • Engaged customers to drive sales by effectively suggesting products and sharing expert knowledge, enhancing the purchasing experience
  • Delivered exceptional customer service, ensuring client satisfaction and fostering a positive store environment
  • Managed inventory tasks, including the receipt and stocking of merchandise, and accurately processed various forms of payment while maintaining confidentiality of customer data

Veterinary Technician Assistant

Aardmore Veterinary Hospital
01.2020 - 07.2020
  • Administered medications and provided essential care including feeding, bathing, and exercising animals of various sizes
  • Recorded patient histories and updated medical records to ensure accurate information for appointments
  • Supported veterinary staff during medical and imaging procedures, contributing to the maintenance of a sterile and organized treatment environment

Bakery Clerk

BJ's Wholesale Club
07.2017 - 01.2019
  • Prepared and arranged bakery goods, adhering to production schedules and ensuring items met quality standards
  • Delivered customer service by assisting with inquiries and offering product recommendations
  • Maintained cleanliness and complied with safety regulations in the bakery area, contributing to a hygienic and orderly environment

Cashier/Waiter

Truffle Butta Bistro
01.2017 - 07.2018
  • Provided exceptional customer service by promptly and courteously addressing guest inquiries and requests, enhancing the dining experience
  • Facilitated seamless dining operations by efficiently managing seating arrangements and monitoring restaurant flow
  • Maintained financial integrity by accurately processing payment transactions and balancing cash registers during shift transitions

Education

General Studies -

Howard County Community College
Columbia, MD
06.2019

High School Diploma -

Concordia Preparatory School
Baltimore, MD
06.2017

Skills

  • Problem Solving
  • Critical Thinking
  • Flexibility
  • All Microsoft Applications
  • Excellent Verbal/Written Communication
  • Teamwork
  • Leadership
  • Extensive Computer Literacy
  • Advanced interpersonal skills

Timeline

Retail Sales Associate

DTLR
12.2022 - 11.2023

Sports Coordinator

i9 Sports
05.2022 - 02.2024

Footwear Specialist

Dick's Sporting Good
03.2021 - 02.2022

Sales Associate

Gardiner Wolfs Furniture
07.2020 - 11.2020

Veterinary Technician Assistant

Aardmore Veterinary Hospital
01.2020 - 07.2020

Security Guard

Excalibur Security Service
01.2019 - 01.2021

Bakery Clerk

BJ's Wholesale Club
07.2017 - 01.2019

Cashier/Waiter

Truffle Butta Bistro
01.2017 - 07.2018

General Studies -

Howard County Community College

High School Diploma -

Concordia Preparatory School

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Drake Muse