Drake Pauley
Allen
WILLISTON,ND
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Driver Trainer
Noble Trucking
06.2020 - 09.2023
- Developed and implemented training materials and course updates.
- Conducted new hire training on multiple routes with preferred work methods and safety.
- Tracked daily driver logs to comply with regulatory standards.
- Conducted total of 650 miles of training with each driver.
- Conducted new hire training on multiple routes with preferred work methods and safety
- Identified driver training needs to make recommendations to manager
Department Supervisor
Graceland Fruit
12.2015 - 04.2018
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Assistant Store Manager
McDonald's
02.2013 - 12.2015
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Science - Computer Engineering
University of Advancing Technology
Tempe, AZ 05.2001 -
Skills
Customer Account Management
Strategic Planning
Client Relations
Customer Relationship Building
Timeline
Driver Trainer
Noble Trucking
06.2020 - 09.2023
Department Supervisor
Graceland Fruit
12.2015 - 04.2018
Assistant Store Manager
McDonald's
02.2013 - 12.2015
Bachelor of Science - Computer Engineering
University of Advancing Technology
05.2001 -