Drake Schnelle
Austin
Summary
Results-driven professional with focus on client satisfaction and relationship management. Proven track record in building lasting client partnerships, consistently achieving high satisfaction scores. Known for collaborative teamwork and adaptability in dynamic environments, excelling in communication and customer support.
Overview
5
5
years of professional experience
Work History
Client Success Associate
Arrive Logistics
Austin, TX
08.2025 - Current
- Coordinated an enterprise client account, ensuring seamless logistics solutions and customer satisfaction.
- Analyzed market trends to identify opportunities for service enhancements and client growth.
- Utilized logistics management software to track and schedule shipments, and report on performance metrics.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to shipments or account management.
Server
Rialto
Vidalia, GA
05.2024 - 07.2025
- Provided exceptional customer service, ensuring guest satisfaction through attentive and prompt responses.
- Collaborated with kitchen staff to deliver accurate orders and maintain efficient service flow.
- Assisted in training new servers on menu items and service standards to improve team performance.
- Handled cash transactions accurately, processing payments while adhering to company policies.
Barista Shift Supervisor
S'Moore Coffee Shop
Vidalia, GA
10.2020 - 05.2024
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored new baristas on coffee preparation and equipment usage.
- Implemented inventory management procedures to maintain stock levels and reduce waste.
- Developed and maintained positive relationships with regular customers to enhance loyalty.
Education
Bachelor of Arts (B.A.) - Business Management
Georgia Southern University
Statesboro, GA05.2025
Skills
- Sales promotion
- Customer service excellence
- Reliability
- Problem-solving abilities
- Organizational skills
- Hard work ethic
- Attention to detail
- Team leadership
Timeline
Client Success Associate
Arrive Logistics
08.2025 - Current
Server
Rialto
05.2024 - 07.2025
Barista Shift Supervisor
S'Moore Coffee Shop
10.2020 - 05.2024
Bachelor of Arts (B.A.) - Business Management
Georgia Southern University