Dralnaly Derogene
Derby,CT
Summary
Committed and skilled Personal Care Assistant skilled in supervising and assisting clients with meal preparation and daily activities to promote independence. Caring and compassionate with proven history of positive client feedback. I am also passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Representative
Central Communications
04.2022 - 09.2022
- Succinctly relayed patient information and facilitated communication between staff, on-call nurses, doctors, and patients concerning patient disposition.
- Maintained and managed patient files and databases.
- Scheduled appointments for patients not requiring emergency services but needing examination.
- Coordinate pick-ups and drop-offs of patients for their appointments.
- Helped a large volume of patients every day with a patient-centered positive attitude.
- Responded to customer calls and messages to answer questions about services.
Account Manager
Sapphire Marketing
08.2021 - 04.2022
- Trained and supported a team of 5 employees on customer service, account management, and sales strategies.
- Set clear weekly sales goals and drive performance of team members I oversaw.
- Evaluated and resolved problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Offered ongoing support and facilitated communications between the customer and contractor which in this case was AT&T.
- Coordinated and set client appointments for service needs.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with the brand.
- Recorded accurate and efficient records in customer database.
Personal Care Assistant
Alzheimer's And Dementia Care
02.2017 - 11.2020
- Assisted residents with daily living activities such as dressing guidance, grooming, bathing, cooking and meal preparation, cleaning, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Recognized, documented, and reported abnormalities or changes in patient's health status (i.e., sleep and eating patterns and mental status) and daily routine to case manager and nurse in charge.
- Supported clients with mental support such as word puzzles and other brain-focused games as part of their Alzheimer's and Dementia care.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
Certificate of Nursing - Practical Nursing
Lincoln Tech
Shelton, CT04.2023
Diploma -
Central High School
Bridgeport, CTSkills
- Client Support
- Teamwork and Collaboration
- Vital Assessments
- Compassionate and Caring
Certification
CNA Certified
CPR Certified
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Representative
Central Communications
04.2022 - 09.2022
Account Manager
Sapphire Marketing
08.2021 - 04.2022
Personal Care Assistant
Alzheimer's And Dementia Care
02.2017 - 11.2020
Certificate of Nursing - Practical Nursing
Lincoln Tech
Diploma -
Central High School