Dramone’ Wheaton
San Antonio
Summary
Dynamic and results-driven professional with extensive experience at Avis Budget Group, excelling in customer service and rental management. Proven ability to enhance revenue through effective upselling and strong multitasking skills. Adept at policy comprehension and cash handling, ensuring a seamless customer experience while maintaining operational efficiency.
Overview
7
7
years of professional experience
Work History
Car Rental Agent
Avis Budget Group
San Antonio, TX
07.2025 - Current
- Facilitated customer vehicle selection and rental agreement processes.
- Provided information on rental policies and procedures to enhance customer experience.
- Processed transactions accurately using rental management software.
- Managed vehicle inventory, ensuring proper documentation and organization.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
Customer Service Cashier
Macys Department Store
San Antonio, TX
04.2023 - 12.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Managed cash drawer, ensuring accuracy in daily cash handling.
- Resolved customer complaints promptly, enhancing overall satisfaction.
Cashier
Lowes Home Improvment
San Antonio, TX
04.2020 - 08.2021
- Process customer transactions accurately and efficiently using POS systems.
- Assist customers with product inquiries and locating items throughout the store.
- Maintain cleanliness and organization of checkout areas to ensure a pleasant shopping experience.
- Handle cash, credit, and gift card transactions while adhering to company policies.
Custodian
NISD
San Antonio, TX
08.2019 - 12.2020
- Maintained cleanliness and sanitation of classrooms, restrooms, and common areas.
- Operated cleaning equipment, including floor buffers and vacuums, to ensure quality results.
- Conducted routine inspections to identify maintenance needs and reported issues promptly.
- Managed inventory of cleaning supplies, ensuring adequate stock levels at all times.
Education
Associate of Applied Science - Business Administration
Northwest Vista College
San Antonio, TXSkills
- Team player mentality
- Policy comprehension
- Reservation management
- Strong multitasking
- Cash handling experience
- Rental market
- Rental agreement
- Lease negotiation
Accomplishments
Took a CNA class senior year of high school, got certified and worked in a nursing home right after high school to practice good work ethic.
Timeline
Car Rental Agent
Avis Budget Group
07.2025 - Current
Customer Service Cashier
Macys Department Store
04.2023 - 12.2024
Cashier
Lowes Home Improvment
04.2020 - 08.2021
Custodian
NISD
08.2019 - 12.2020
Associate of Applied Science - Business Administration
Northwest Vista College