Dr. Ashley Shannon
Summary
Experienced with developing comprehensive training programs that enhance workforce skills and knowledge. Utilizes innovative training methodologies to engage employees and improve retention. Track record of fostering collaborative learning environment that drives organizational success.
Overview
7
7
years of professional experience
Work History
Training Manager
DHL
Memphis, TN
06.2024 - Current
- Documented processes to maintain corporate and regulatory standards.
- Maintained and updated user guides and procedural manuals.
- Co-Leader of a Shikumi project to identify and produce JIS’s throughout the site.
- Developed operational playbooks for different job sectors within the organization.
- Retention rate went up 45% and attrition went down 90% since overseeing the training department.
- Implemented advanced training tools for effectively managing team development.
- Tracked, analyzed, and reported on training metrics within the corporate learning sector to ensure efficiency.
- Confirm successful execution of programs and processes meeting broader objectives.
- Work closely with recruiting, operations, and functional support teams to ensure effectiveness and delivery of weekly onboarding training.
- Acts as a subject matter expert on brand and leadership development tools, resources, and technology, educating all leaders on their resources and assisting in their development as requested/appropriate.
- Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision.
- Systematically identifies, gathers, and analyzes pertinent information to accomplish goals.
- Innovative approach to create and implement a new training manual for employees.
- Drove operational improvements.
- Robust relationship with customer.
Plant Training Manager
Riviana
Memphis, TN
03.2023 - 06.2024
- Responsible for 2 plant sites
- Established a new training department and training team for both sites
- Improve plant performance through providing effective resources to improve skill competency levels in both trainers and operators
- Cross-functional system owner of in detecting skill gaps and plan future skill needs to prevent attrition in employees
- Implement, manage, and improve site training processes in collaboration of plant leadership and supervision
- Develop best practices and training cadences
- Manage SME Trainers in each department
- Conducted orientation sessions and organized shadow training for new hires
- Communicate all learning and performance objectives, Training schedules, and training assessments to upper management
- Partner with Southwest Community College for training assessments and classes
- Executed SME Trainers to train operators to perform cross-training exercises with experienced workers
- Organized and edited training manuals, multimedia visual aids, and other educational materials
- Host monthly hiring events with corporate Human Resources
- Spearheaded design and implementation of multiple training courses/tools to establish successful onboarding of new employees and transfers
- Prepared and distributed manuals, handouts, and online tutorials to provide employees with training materials and resources
- Conducted research and analysis of learning needs of employees to develop targeted training programs
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success in a union climate
- Conducted needs assessment and partnered with colleges to identify appropriate programming and facilitates the delivery of both custom and both site’s training programs
- Assist and coach trainers on pathways to growth in training
- Directed training programs and development paths for managers and supervisors
- Monitored KPI’s training hours, retention, and attrition
- Manage department training records and tests organized and secured
Continuous Improvement Process Lead
The Hershey Company
Memphis, TN
04.2022 - 03.2023
- Observed safety practices and upheld standards
- Supervised processes to eliminate weak points or bottlenecks in business operations
- Developed and enhanced personnel work instructions to clear up confusion and boost performance
- Calibrated machines to maintain required productivity levels and adherence to quality standards
- Enhanced data gathering, extraction and analysis for diverse workflows and procedures
- Assisted engineers in developing, building, and testing prototypes and products
- Built product subassemblies or final assemblies and monitored and adjusted production processes or equipment for quality and productivity
- Mapped process workflows to enhance understanding of procedures
- Scheduled preventive and predictive maintenance actions based on failure analysis
- Conducted statistical studies to analyze or compare production costs for sustainable and non-sustainable designs
- Developed automation tools to improve efficiency, eliminate waste and free up labor hours for other needs
Production Line Leader
The Hershey Company
Memphis, TN
09.2018 - 03.2022
- Overseen production from a 24/7 lenses
- Followed good manufacturing processes (GMPs)
- Prioritized employee safety to reduce incidents
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Supervised production staff of 150
- Worked on complex problems requiring independent action and high degree of initiative to resolve issues
- Made recommendations for new or revised processes and supported implementation
- Performed root cause analysis to determine quality issues and develop long-term solutions
Education
Doctor of Education - Collaborative High Instruction
Fontbonne University
St Louis, MOMaster of Management - Management and Leadership
Fontbonne University
St Louis, MOBachelor of Science - Business Administration
Fontbonne University
St Louis, MOSkills
- Adaptive Learning
- Training Delivery
- Competency Mapping
- Recruitment and Hiring
- AID Feedback Technique
- New Hire Onboarding
- Employee Performance Reviews
- Leadership Training
- Alchemy
Accomplishments
- Pathways to Growth Leadership Program Graduate
- Woman of Leadership Manufacturing Graduate
- Member of Association Talent and Development (ATD)
- Certified Supply Chain Specialist
Additional Leadership Experience
- Nestle USA
- Anheuser-Busch
- General Motors
Timeline
Training Manager
DHL
06.2024 - Current
Plant Training Manager
Riviana
03.2023 - 06.2024
Continuous Improvement Process Lead
The Hershey Company
04.2022 - 03.2023
Production Line Leader
The Hershey Company
09.2018 - 03.2022
Doctor of Education - Collaborative High Instruction
Fontbonne University
Master of Management - Management and Leadership
Fontbonne University
Bachelor of Science - Business Administration
Fontbonne University