James A. Haley Hospital is a 415-bed Level 1 facility and academic teaching institute. Section comprised of six (6) medical-surgical, four (4) intensive care units, case management, wound care, and vascular access nurses. Share supervisory responsibility for 460 employees and 20 managers. Responsible for all nursing-related aspects of care, staff development, professional practices, delivery of quality care, staffing allocations, patient experience, regulatory compliance, resource and financial management.
Selected Accomplishments:
- Demonstrated the ability to lead sustained change as co-chair for Organizational Patient Safety Forums. The workgroup continues to show growth and adaptation by other services over the past two years. Outcomes exceeded Medical Directors goal of 2,000 safety reports for FY23 and FY24. FY24 data indicates a 44% increase in patient safety reporting over the last two years.
- Supported and provided oversight of nursing-led initiatives for Watchman and TAVER programs. Reduced need to outsource procedures with program implementation. Supported and monitored CICU, and cardiac step-down unit program commitments. Outcomes include: 100% of staff educated on procedure, patient management, and validation of staff competencies, including an approximated cost saving of $1.6 million in organizational revenue.
- Work closely with physician leaders, program directors, and service directors to develop strategies to deliver safe, high-quality care. Collaborated with the Quali-tea workgroup; reviewed 24 initiatives with defined outcomes to improve clinical care, safety processes, and care efficiencies.
- Led staffing methodology reviews for all acute care units. Conduct reviews annually, and after the New Bed Tower (NBT) transition, to evaluate unit changes and bed capacity modifications in response to the acute care remodeling project to convert all rooms to single-patient rooms. This resulted in maintaining a bed capacity of 196.
- Led NPSB board dissolution initiatives with the Chief Nurse. Conducted reviews for promotional-eligible staff in accordance with ONS guidelines. Resulted in a 100% review of all Title 38s, 40 promotions, and 21 advancements to the next step and grade. A review of 138 employees missed NPSB actions, which led to the right alignment of performance appraisals and 13 promotions under old standards.
- Led disaster planning efforts for Hurricane Helene and Milton. Provided guidance to unit leaders and staff regarding emergency management strategies for services prior to, during, and after hurricanes. Collaborated with incident command, optimized bed expansion, and staffing resources. Provided solutions to accommodate Bay Pine patients' and staff evacuations. Collaborated with NOD and NEC during patient transfers to maintain patient safety.
- Participated in several Mihalik, OIG, and Joint Commission surveys. Survey findings are used to identify opportunities for improvement. Managed efforts to create, implement, and monitor action item goals. Tampa NBT was awarded the Gold Seal of Accreditation from the Joint Commission. Award signifies provider level of care and safety exceeds national standards.
- Collaborated with logistics to address national supply shortages, and concerns regarding low volume, low stock, or unavailable supplies. This resulted in the distribution of HBI lists for the review of back-ordered items. Teams channel created to communicate backordered items, and find product substitutions, and/or contingency planning.
- Led organizational planning efforts for a scheduled server upgrade/shutdown. Prepared the clinical team, evaluated staffing resources, and worked with other services to evaluate risks by conducting mock simulations. Efforts resulted in a successful server upgrade without major incidents.
- Accountable for compliance with VA directives, led, facilitated, and collaborated with other services, managers to develop action plans. Workgroup efforts include ACLS certification of all nurses working on tele-capable units, and improving acute care compliance with PMDB disruptive behavior training for all clinical staff.
- Demonstrated fiscal stewardship and effective resource management strategies to improve clinical efficiencies and regulatory compliance. Initiatives include. Multi-use pack to single-use electrode packets, and conversion to individual/single-use ultrasound packets. Resulted in reduced supply costs and improved infection control measures.
- Strengthened collegial relationships between Cambridge University, the private sector, USF, and other local nursing schools, VISIN, and VA healthcare facilities within and outside of VISIN 8.
- Served as a mentor, providing expert guidance and feedback to promote professional development and understanding of organizational operations. Conducted quarterly reviews with managers to develop administrative and clinical competencies, and addressed professional goals at the individual and service levels. Fostered transparent communication to address concerns and plans for moving specific unit goals forward.
- Establish and maintain effective relationships with all levels of medical center personnel, customers, families, and community partners.
- Utilize High Reliability Organization Concepts to drive personal/employee performance and engagement. Initiated Unit Data Boards to reflect current metrics and promoted participation in facility-wide Green and Yellow Belt projects. Resulted in reduced costs for nutrition pantries, stocked supplies, missed medications, code response and 5S projects throughout.
- Served as Chair for Tampa Triangle Patient Transport Flow Project, an HRO Director led project
- Develop and maintain relationships with other services to improve coordination and delivery of high-quality, efficient care, and resource optimization. Projects include: bed mattress analysis, optimization of VOCERA alerts/notifications, fall mats/walkers, and nurse call announcer purchases.
- Prioritize SAIL and performance metrics, connecting leaders and frontline staff to unit goals. Inpatient flu measures at 94% exceeded national and VISN 8 by 8%. Global Measures (ORYX) at 85.3%, exceeding both National and VISN 8 measures. Tampa rated 90% compliant on global measures for FY24 Q3-Q4, surpassing the national rate of 81%.
- Engage in leadership rounding, encouraging collaboration, teamwork, and communication. Conduct huddles, debriefs, and after-action reviews.
- Hold employees accountable for appropriate levels of performance and conduct. Partner with union and human resource departments regarding personnel actions
- Provide coverage for the Chief Nurse during times of absence. Served as Acting Chief Nurse from June to September 2024. Responsible for managing the full scope of clinical and administrative responsibilities.