DRAVEN SIMS
Memphis,US
Summary
Hardworking and driven individual who enjoys helping others and upholding professional values. Skilled in working with all ages, adapting to fast-changing work environments, and finding the most efficient ways to perform occupational duties. Seeking a position that will make use of my skills and foster expertise within my performance.
Overview
2
2
years of professional experience
Work History
Support Agent
UMRF Ventures
Memphis, TN
11.2023 - 04.2025
- Implemented what I learned about the mySedgwick website to assist users with troubleshooting technical issues encountered on the site.
- Used critical thinking and problem solving skills to configure nuanced issues and find ways to resolve them.
- Used applications such as Outlook and Microsoft Teams to communicate with claim adjustors and supervisors.
- Tasks included: Engaging with and learning about mySedgwick.com, interacting with users through chats and phone calls, helping users register and log into their personal accounts, aiding users in navigating the site, and performing tasks such as escalations, emails, and training fellow employees.
Volunteer
Signature HealthCARE of Memphis
Memphis, TN
06.2023 - 08.2023
- Grew ability to work independently while completing assigned tasks without direct supervision
- Observed the rules and procedures of my position and performed them with great efficiency
- Developed strong communication skills while providing care and assistance to residents at the healthcare center
- Gained experience working with the elderly and learned how to professionally interact with them
- Tasks included: preparing coffee and snacks for residents during morning coffee social, assorting and delivering mail to residents, visiting residents' rooms and speaking with them, taking residents outside for their smoke breaks, wheeling residents to the cafeteria before lunchtime or an activity, and organizing activities for the residents
Student Leader Apprentice
Center for Black Educator Development
Memphis, TN
06.2023 - 07.2023
- Developed my skills as an educator and team member
- Built professional relationships with teachers using strong listening and engagement skills
- Adapted quickly to changing environments while remaining focused on goals
- Created a safe environment for my students that promoted learning, improvement, and creativity
Education
Bachelor of Arts (B.A.) - Information System Management
University of Memphis
Memphis, TN05.2027
Skills
- Educational Strategies
- Project Oversight
- Event Planning
- Adaptability and Dependability
- Problem-Solving
- Critical Thinking
- Leadership
- Digital Literacy
- Active Listening
Timeline
Support Agent
UMRF Ventures
11.2023 - 04.2025
Volunteer
Signature HealthCARE of Memphis
06.2023 - 08.2023
Student Leader Apprentice
Center for Black Educator Development
06.2023 - 07.2023
Bachelor of Arts (B.A.) - Information System Management
University of Memphis