Draylon Wiggins

Work History

1st Community Care

12.2023 - Current

Monitored emails, organized inbox, and prioritized messages for supervisor.
Answered and screened calls to provide information, schedule appointments and take detailed messages.
Facilitated smooth operations with proficient data entry and document management for various projects.
Maintained a well-organized database system for improved information accessibility in daily operations.
Conferred with customers by telephone, chat or email to provide information.
Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
Executed travel arrangements by researching and booking flights and accommodations.
Managed filing system, entered data and completed other clerical tasks.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Assisted coworkers and staff members with special tasks on daily basis.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Brookshire Grocery

06.2023 - 12.2023

Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Updated pricing and signage to complete product displays and educate customers.
Inspected merchandise for quality and arranged proper display location on floor.
Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Answered customer questions regarding store merchandise, department information, and pricing.
Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
Used props and lighting to enhance appearance and visibility of displays.

Smooth Kutz

05.2022 - 06.2023

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Helped customers complete purchases, locate items, and join reward programs.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Answered questions about store policies and addressed customer concerns.